Mexico Support Sme & Knowledge Leader

Revolut Ltd; Xico; Híbrido; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A global fintech company is seeking a Subject Matter Expert to enhance customer support operations. In this role, you will create and maintain product knowledge content, ensure accurate information for teams, and analyze feedback to drive improvements. Ideal candidates will have experience in customer support, particularly within the fintech sector, alongside excellent communication and problem-solving skills. This position offers flexibility to work from various locations and comes with a range of financial benefits.

Servicios

Flexible working locations

Range of financial benefits

Formación

• Experience in customer support, particularly in fintech.
• Excellent communication and problem-solving skills.
• Ability to analyze feedback and drive improvements.

Responsabilidades

• Create and maintain product knowledge content.
• Ensure accurate information for teams.
• Analyze feedback to drive improvements.

Conocimientos

Customer support experience

Communication skills

Problem-solving skills

Descripción del empleo

A global fintech company in Mexico City is seeking a Subject Matter Expert to enhance customer support operations.

You'll create and maintain product knowledge content, ensure accurate information for teams, and analyze feedback to drive improvements.

Ideal candidates have experience in customer support, particularly in fintech, along with excellent communication and problem‑solving skills.

Join a fast‑paced environment that values grit and determination.

Enjoy flexibility to work from various locations and a range of financial benefits.