Merchant Payments Support Specialist – Mexico City

Adyen; Ciudad de México; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading financial technology platform in Mexico City is seeking a Customer Technical Support professional. The candidate will serve as the first point of contact for merchants, assisting with financial-related queries and providing insights to enhance their operations. Strong analytical skills and experience in customer support are essential for success in this role. Applicants should be available to work in-person in the Mexico City office.

Formación

• At least 4 years of experience in Customer Technical Support or equivalent.
• Strong finance and analytical skills.
• Excellent written and verbal communication skills in English.

Responsabilidades

• Be the first contact for merchants on financial issues.
• Educate merchants on platform benefits.
• Analyze merchant pain points and work on solutions.

Conocimientos

Customer Technical Support experience

Strong finance and analytical skills

Communication skills in English

Herramientas

Postman

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JavaScript

Descripción del empleo

A leading financial technology platform in Mexico City is seeking a Customer Technical Support professional. The candidate will serve as the first point of contact for merchants, assisting with financial-related queries and providing insights to enhance their operations. Strong analytical skills and experience in customer support are essential for success in this role. Applicants should be available to work in-person in the Mexico City office.