Medical Service Specialist Jr

Cognizant; Estado de México; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading healthcare company is seeking a Medical Service Specialist to be a key contact for patients and healthcare providers. Responsibilities include responding to inquiries and complaints, handling product quality complaints, and ensuring compliance with regulatory guidelines. Ideal candidates will share a healthcare or life sciences background, have excellent communication skills, and be detail-oriented. This full-time role is based in Mexico City or Guadalajara, and requires advanced English proficiency.

Formación

• 0–2 years of contact center experience required.
• Advanced English proficiency (verbal and written) needed.
• Knowledge of US Health Insurance Industry is a plus.

Responsabilidades

• Respond to inquiries and complaints via phone.
• Handle Allergan Product Quality Complaints mailbox.
• Collect adverse event/product quality information.
• Ensure compliance with SOPs and regulatory requirements.

Conocimientos

Excellent communication skills

Organizational abilities

Time management

Attention to detail

Proficiency in MS Office

Customer service orientation

Educación

Bachelor’s degree in nutrition, Biology, Microbiology, or related life sciences

Descripción del empleo

Job Title: Medical Service Specialist

Location: Mexico City or Guadalajara

Employment Type: Full-time

Role Overview

The Medical Service Specialist will serve as a key point of contact for patients, healthcare providers, and internal teams. This role involves handling inquiries, complaints, and product quality issues while ensuring compliance with regulatory guidelines and internal SOPs. The ideal candidate will have a healthcare or life sciences background, strong communication skills, and attention to detail.

Essential Qualifications & Experience

• Bachelor’s degree in nutrition, Biology, Microbiology, Physiotherapy, or related life sciences (required)
• 0–2 years of contact center experience (inbound/outbound voice programs involving patients and healthcare providers)
• Advanced English proficiency (verbal and written)

Preferred

• Experience in pharmaceutical or healthcare settings
• Knowledge of US Health Insurance Industry
• Minimum 1 year of experience in a customer service voice account (preferably US Healthcare)

Key Responsibilities

• Respond to inquiries, complaints, appeals, and grievances via phone in compliance with internal and regulatory guidelines
• Handle mailbox for Allergan Product Quality Complaints
• Collect and document adverse event/product quality information through telephonic patient assessments
• Review case information for completeness and accuracy before processing
• Push, triage, or escale AE reports within regulatory timelines
• Identify and document product quality and device complaints in client systems
• Ensure compliance with SOPs, training, and regulatory requirements

Skills Required

• Excellent communication skills (verbal and written)
• Strong organizational and time management abilities
• Ability to multitask and work under tight deadlines
• Attention to detail and problem-solving capability
• Speed and accuracy in documentation
• Critical thinking and analytical skills
• Proficiency in MS Office and related tools
• Strong customer service orientation and professionalism
• Basic understanding of adverse events, product quality principles, and FDA regulations

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