Loss Drafts Team Lead II (Sr. Supervisor)

Allstate; Tijuana; Presencial; MXN 900,000 - 1,261,000; Jornada completa

Descripción de la vacante

A leading insurance provider in Tijuana is seeking a Loss Drafts Team Lead II to oversee daily production, manage supervisors, and ensure customer satisfaction. The ideal candidate will have at least 2 years of leadership experience and strong communication skills. This role offers an opportunity to influence team performance and contribute to continuous improvement initiatives. Join us to be part of a winning team making a meaningful impact.

Formación

• At least 2 years of leadership experience in relevant fields.
• Demonstrates a strong sense of urgency in prioritizing tasks.
• Proven ability to work efficiently in a fast-paced environment.

Responsabilidades

• Oversee day-to-day production within the department.
• Manage, motivate, and support team supervisors and staff.
• Guide resolution of high impact errors and customer issues.

Conocimientos

Leadership experience

Workflow management

Project management

Intermediate Excel skills

Strong communication skills

Conflict resolution

Descripción del empleo

Integon is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. It’s how we’ve become industry leaders in property and casualty insurance servicing. We support our insurance company affiliates by offering property and casualty insurance products inclusive of personal auto, homeowners, RV, motorcycle, small business auto insurance and more.

Job Description

The Loss Drafts Team Lead ll is responsible for overseeing day to day production within the department. Manage, motivate and support the supervisors and staff daily, apply a team approach and maintaining open communication. Accountable for meeting the department production and quality goals as well as playing a key role in meeting company-wide profitability and customer/client satisfaction goals.

Key Responsibilities

• Guide resolution of high impact errors by utilizing knowledge and available resources to resolve customer issues and negotiate sensitive and stressful situations
• Support implementation of process and technology changes by gathering training resources, coordinating training programs and distributing project information to prepare team for changes and streamline transitions
• Update key stakeholders on department production and performance by communicating with clients and managers as appropriate to regularly share pertinent information
• Guide effectiveness of operations by communicating organizational policies and best practices, setting performance goals, monitoring production stats and providing constructive feedback to ensure achievement of productivity and quality standards
• Develop and mentor team Supervisors by supervising managerial responsibilities and providing advice and direction to ensure a cohesive and effective approach to department leadership and guidance
• Manage resolution of system and technology errors by monitoring equipment functionality, identifying issues and quickly escalating to management and technical professionals to ensure continued and correct customer care equipment operations
• Contribute to continuous improvement initiatives by communicating with key stakeholders and participating in projects to support delivery of effective client and customer care programs, ensure team alignment with business goals and support achievement of service level agreements

Experience

• 2 or more years of experience (Preferred)

Supervisory Responsibilities

• This job has supervisory duties.

Qualifications

• At least 2 years of leadership experience, workflow/process management, or project management experience
• Demonstrates a strong sense of urgency and ability to prioritize work effectively
• Intermediate Excel skills, including formulas and VLOOKUP
• Dependable, accountable, and reliable with consistent follow-through
• Strong communication skills
• Ability to handle conflict professionally and effectively
• Proven ability to work quickly and efficiently in a fast-paced environment

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.

In the event you need assistance or accommodation in completing your online application, please contact Integon via WhatsApp at 664.203.4492

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