Linux Desktop & Devices Support Engineer

Canonical; Puebla de Zaragoza; A distancia; MXN 551,000 - 919,000; Jornada completa

Descripción de la vacante

A leading open source software company located in Puebla seeks a Linux Engineer/Administrator. This role emphasizes delivering outstanding technical support for customers utilizing Ubuntu and open source products. Candidates should possess strong Linux skills, excellent problem-solving abilities, and a passion for assisting customers in an innovative technology environment. Join the team and collaborate with experts in the field.

Formación

• Experience with Linux environments and open source technologies.
• Ability to deliver exceptional customer service and support.
• Strong problem-solving skills and attention to detail.

Responsabilidades

• Deliver outstanding technical support for Desktop and Server stacks.
• Manage cases from qualification to resolution.
• Cooperate with colleagues to solve complex issues.

Conocimientos

Linux Systems Administration

Technical Support

Problem Solving

Descripción del empleo

Overview

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world\'s leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1100+ colleagues in 75+ countries and very few office based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution. The company is founder led, profitable and growing.

This is an opportunity for a Linux Engineer/Administrator with a passion for Linux and Customer Success to build a career with Canonical and support the technical needs of customers leveraging Ubuntu and open source products. If you have a passion for technology and an eagerness to learn, you will enjoy working with some of the best people in the industry at Canonical.

You will be accountable for delivering an outstanding technical support experience on the full Desktop and Server technical stack at Canonical. From problem qualification to full resolution, you will own and manage your cases. When needed, you will transfer your cases to your colleagues or involve senior engineers.