Lead Customer Success Manager

Ge Digital; A distancia; MXN 400,000 - 600,000; Jornada completa

Descripción de la vacante

A leading software company is seeking a professional for a remote post-sales customer success role in Mexico. This position involves driving relationships with assigned accounts, providing training and support, and collaborating with internal resources to ensure customer satisfaction. The ideal candidate will have advanced experience in Services & Digital Success Management, a bachelor's degree, and strong communication skills in English and Spanish. We're focused on delivering software that enhances energy efficiency and sustainability.

Formación

• Advanced experience in Services & Digital Success Management.
• Legal ability to work in Mexico.
• Demonstrated ability to document, plan, market, and execute programs.

Responsabilidades

• Drive post-sales relationship with assigned accounts.
• Collaborate cross-functionally to guide customers through onboarding.
• Utilize technical experience and analytical thinking to execute policies.

Conocimientos

Written and oral communication in English and Spanish

Problem analysis and resolution

Project management skills

Educación

Bachelor's degree from an accredited university or college

Descripción del empleo

Job Description Summary

Provides expertise in sustained customer success and growth in the post‑sales customer lifecycle through training, professional services, technical support, renewals, outcome attainment, retention, expansion, and customer advocacy with a Digital focus.

Responsible for departmental operations planning / execution or is focused on execution of professional activities within a technical discipline.

Functions with some autonomy but guided by established policies or review of end results.

The job allows modification of procedures and practices covering work as long as the end results meet standards of acceptability (quality, volume, timeliness etc.).

Roles and Responsibilities

• Drive overall post‑sales relationship with assigned accounts including activities such as training, professional services, technical support, renewals, expansion, and advocacy.
• Collaborate cross‑functionally to shepherd customers through the onboarding process by providing clear guidance about next steps, maintaining open lines of communication, and connecting customers to the appropriate internal resources.
• Utilizes in‑depth knowledge of a technical discipline and analytical thinking and technical experience to execute policy / strategy.
• Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market.
• Uses some judgment and has some ability to propose different solutions outside of set parameters to address more complicated manufacturing processes with technical variety and / or interdependent production cycles.
• Uses technical experience and analytical thinking.
• Uses multiple internal and limited external sources outside of own teams to arrive at decisions.
• May lead small projects with low risks and resource requirements.
• Explains information; developing skills to bring team members to consensus around topics within field.
• Conveys performance expectations and may handle sensitive issues.

Required Qualifications

• Advanced experience in the Services & Digital Success Management.
• Bachelor's degree from an accredited university or college.
• Legal ability to work in Mexico.
• Effective written and oral communication skills in English and Spanish.
• This position can work remotely within Mexico.

Desired Characteristics

• Strong oral and written communication skills.
• Demonstrated ability to analyze and resolve problems.
• Ability to document, plan, market, and execute programs.
• Established project management skills.
• Experience managing account commercials, including pricing, profitability, and contracts is an asset.

About GE Digital

At GE Digital, our focus is clear: delivering software that accelerates a new era of energy.

We deliver software that accelerates electrification and decarbonization across the energy ecosystem - from how power is created, to how it is orchestrated, to how it is consumed.

Using data, we transform how our customers solve their toughest challenges.

By improving the energy ecosystem to be more intelligent and efficient, we're helping create reliable, affordable, and sustainable energy for all.

GE Digital delivers software that reduces emissions & waste today through efficiency insights, orchestrates a secure, clean energy grid, accelerates the transition to zero and low‑carbon energy resources. THE ENERGY TO CHANGE THE WORLD.

Additional Information

Relocation Assistance Provided: No

Remote position: Yes