Lead Customer Success Consultant - REMOTE

Jobgether; A distancia; MXN 1,412,000 - 2,119,000; Jornada completa

Descripción de la vacante

Una empresa líder en tecnología está buscando un Customer Success Manager Senior para trabajar de forma remota. En este puesto, serás responsable de impulsar la adopción de productos de inteligencia artificial en la región nórdica. Con más de 5 años de experiencia en gestión de cuentas y fluidez en sueco e inglés, tendrás un papel crucial en la satisfacción del cliente y el crecimiento de ingresos. La empresa ofrece un entorno de trabajo innovador y beneficios para el desarrollo profesional.

Servicios

Cultura innovadora con oportunidades de impacto

Estipendio anual para desarrollo profesional

Estipendio para viajes sociales

Formación

• Más de 5 años de experiencia en Customer Success o gestión de cuentas en productos B2B SaaS o AI/ML.
• Fluidez en sueco e inglés.
• Experiencia en la construcción y despliegue de agentes de IA.

Responsabilidades

• Impulsar la adopción de la plataforma entre modelos de voz y herramientas creativas.
• Administrar estrategias de incorporación para productos diversos.
• Analizar el uso del producto para identificar puntos de fricción.

Conocimientos

Gestión de cuentas

Analítica

Resolución de problemas

Comunicación efectiva

Autonomía

Descripción del empleo

Descripción del trabajo: Lead Customer Success Consultant - REMOTE

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Customer Success Manager - REMOTE. In this role, you will have a significant impact by driving customer engagement and product adoption across the Nordics Region. You'll be responsible for onboarding and enabling customers to leverage our cutting-edge audio AI technology. Your expertise will help clients overcome challenges and achieve measurable results, thus enhancing their experience and satisfaction. You will directly link customer success with revenue growth, making a vital contribution to the overall business strategy.

Accountabilities

• Drive customer adoption of the platform across core speech models and creative tools.
• Administer onboarding and enablement strategies for diverse products.
• Analyze product usage to identify friction points and unblock adoption.
• Lead efforts to drive renewals and upsells across a defined set of accounts.
• Collaborate with teams in Sales, Engineering, and Customer Success to align on objectives and outcomes.
• Measure success through Gross Revenue Retention and Net Revenue Retention.
• Identify and capitalize on expansion opportunities within customer accounts.

Requirements

• 5+ years of Customer Success or Account Management experience in B2B SaaS or AI/ML products.
• Fluency in Swedish and English.
• Experience in building and deploying AI agents.
• Familiarity with API integrations and SDK navigation.
• Proven track record in driving revenue outcomes and meeting revenue quotas.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal abilities to build client relationships.
• Understanding of the Nordics market landscape and cultural nuances.
• Self-motivated with the ability to work independently in a remote environment.

Benefits

• Innovative culture with opportunities to shape the future of AI.
• Dynamic growth paths and opportunities for impact beyond immediate roles.
• Annual discretionary stipend for professional development.
• Annual stipend for social travel to meet colleagues.
• Annual company offsite in various locations.
• Monthly stipend for co-working space if not near main hubs.

Why Apply Through Jobgether? We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.