Key Account Manager - HVAC

Midea America; Chihuahua; Presencial; MXN 738,000 - 1,109,000; Jornada completa

Descripción de la vacante

A global home appliance leader is looking for a Key Account Manager in Chihuahua, Mexico. This role involves managing client relationships, driving revenue growth through strategic planning, and ensuring customer satisfaction. Candidates should have a bachelor's degree in Mechanical Engineering, 3+ years of sales experience, and HVAC sales background. Strong interpersonal, negotiation, and analytical skills are essential. This is an opportunity to work in a dynamic environment within a leading company that values innovation and customer focus.

Formación

• 3+ years of experience in sales or related fields.
• HVAC sales experience.
• Proficient in advanced English.

Responsabilidades

• Manage client relationships with long-term clients.
• Identify upselling and cross-selling opportunities.
• Ensure customer satisfaction and address issues.
• Develop strategic account plans for key accounts.
• Seek market insights and stay updated on industry trends.
• Negotiate contracts and pricing agreements.
• Monitor key account performance metrics.
• Collaborate with internal teams for seamless service delivery.

Conocimientos

Technical Knowledge of Air Conditioning

VRF Selection Software

Chillers

Air Handlers

Pipeline Management

Intermediate Excel

Communication Skills

Interpersonal Skills

Negotiation Skills

Strategic Thinking

Problem-Solving Skills

Sales and Business Acumen

Customer Focus

Organizational Skills

Analytical Skills

Adaptability

Teamwork and Collaboration

Emotional Intelligence

Educación

Bachelor’s degree in Mechanical Engineering

Master's degree

Herramientas

Microsoft Excel

Descripción del empleo

Overview

About Midea America

Midea America Corp. is a U.S. subsidiary within Midea Group, the Fortune 500 giant known for making life easier for millions around the globe. As the world’s top maker of home appliances, Midea is proud of its 166,000+ employees and presence in 200+ countries, including here in the U.S.

Headquartered in Parsippany, N.J., with an innovation hub in Louisville, Kentucky, Midea America provides practical innovations that surprise and delight, creating moments to cherish at home.

Midea's lineup of appliances - from refrigerators to air conditioners, laundry solutions and floor care - are high quality, reliable, and affordable. By thoughtfully engineering performance, convenience, and design into every product, Midea delivers on the promise of every appliance.

Responsibilities

• Client Relationship Management: Building and maintaining strong, long-term relationships with key clients, acting as the main point of contact for all their needs and inquiries.
• Revenue Growth: Identifying opportunities for upselling, cross-selling, and expanding product or service offerings to drive revenue growth within key accounts.
• Customer Satisfaction: Ensuring high levels of customer satisfaction by understanding clients' needs and proactively addressing any issues or concerns.
• Strategic Planning: Developing and implementing strategic account plans aligned with MIDEA's business objectives to maximize the value delivered to key accounts.
• Communication and Collaboration: Facilitating effective communication and collaboration between internal teams and key clients to ensure seamless delivery of products or services.
• Market Insights: Gathering market intelligence and staying abreast of industry trends to anticipate clients' evolving needs and provide proactive solutions.
• Contract Negotiation: Negotiating contracts, pricing agreements, and service level agreements to achieve mutually beneficial outcomes for both MIDEA and its key accounts.
• Performance Tracking: Monitoring and analyzing key account performance metrics to measure progress against objectives and identify areas for improvement.
• Risk Management: Identifying and mitigating risks associated with key accounts to protect MIDEA's interests and ensure long-term sustainability of client relationships.
• Innovation and Value Proposition: Collaborating with key accounts to co-create innovative solutions that deliver unique value and maintain MIDEA's competitive edge in the market.
• Collaboration with Internal Teams: Working closely with internal departments such as sales, marketing, product development, and customer service to ensure seamless coordination and delivery of solutions to key accounts.
• Representing MIDEA: Actively representing MIDEA at industry events, conferences, and networking opportunities to promote brand visibility and expand the company's presence within key account networks.
• Among other duties as assigned.

Experience & Background

• +3 years of working experience in sales or related fields.
• HVAC sales experience.

Education and Language

• Bachelor’s degree in Mechanical Engineering or related degree.
• Advanced English.
• Master is a Plus.

Knowledge, Skills, Abilities

• Technical Knowledge of Air Conditioning: Understanding of various air conditioning systems, including their components, operation, and maintenance. Ability to troubleshoot and solve issues related to air conditioning units and systems.
• VRF Selection Software: Proficiency in using software tools specifically designed for Variable Refrigerant Flow (VRF) system selection.
• Chillers: Expertise in the operation and maintenance of chillers, including both air-cooled and water-cooled types.
• Air Handlers: Knowledge of air handling units (AHUs), including their design, operation, and maintenance.
• Pipeline Management: Experience in managing and overseeing the pipeline of projects or sales, from initial lead generation to final closing.
• Intermediate Excel: Proficiency in using Microsoft Excel for data analysis, reporting, and modeling.
• Communication Skills: Excellent verbal and written communication skills are crucial for effectively conveying information, negotiating contracts, and building rapport with key clients.
• Interpersonal Skills: Strong interpersonal skills are needed to establish and maintain positive relationships with clients, understand their needs, and resolve any issues or conflicts that may arise.
• Negotiation Skills: The ability to negotiate contracts, pricing, and terms with key clients to achieve mutually beneficial agreements is essential for maximizing revenue and profitability.
• Strategic Thinking: Develop and implement strategic account plans aligned with MIDEA's business objectives to drive growth and success within key accounts.
• Problem-Solving Skills: Ability to identify challenges, analyze root causes, and develop creative solutions.
• Sales and Business Acumen: Strong sales skills and business acumen for identifying opportunities and achieving targets within key accounts.
• Customer Focus: Prioritizing the needs of key clients and delivering value-added solutions.
• Organizational Skills: Effective organization and time management for managing multiple accounts and deadlines.
• Analytical Skills: Ability to analyze data, interpret trends, and draw insights from market research and account performance metrics.
• Adaptability: Ability to respond to changing client needs, market dynamics, and business priorities.
• Teamwork and Collaboration: Collaboration with internal teams to deliver integrated solutions and ensure a seamless customer experience.
• Emotional Intelligence: Empathy to build trust-based relationships with clients.

Personal Traits

• Proactive
• Resilience
• Empathy
• Resourcefulness
• Tenacity
• Curiosity
• Adaptability
• Optimism
• Integrity
• Team Player
• Self-motivated and Comfortable in Dynamic, Fast-Moving Organization

Midea America Corp. is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.