IT Network & Support Engineer

TACNA; Tijuana; Presencial; MXN 638,000 - 958,000; Jornada completa

Descripción de la vacante

Una empresa de tecnología en Tijuana busca un Ingeniero de Redes y Soporte Informático para proporcionar soporte técnico a sitios de fabricación y oficinas corporativas. Buscamos un candidato con al menos 3 años de experiencia en ingeniería de redes, que sepa gestionar la seguridad de la red y esté familiarizado con herramientas de virtualización como AWS y Azure. El puesto requiere un dominio del inglés al 80%.

Formación

• Dominio del protocolo TCP/IP, DNS, DHCP, VPN, VLAN.
• Experiencia profesional mínima de 3 años en un rol de Ingeniería de Redes.
• Proficiencia en inglés B1 con la expectativa de alcanzar C1 en seis meses.

Responsabilidades

• Solucionar sistemas y hardware de TI.
• Mantener un registro de problemas de soporte técnico.
• Monitorear la seguridad de sistemas y hardware.

Conocimientos

Comunicación efectiva

Resolución de problemas bajo presión

Identificación y resolución de problemas

Documentación clara

Negociación con proveedores

Educación

Licenciatura en informática o campo relacionado

Herramientas

Firewalls (SonicWall deseable)

Hyper-V

AWS

Azure

Descripción del empleo

Descripción y detalle de las actividades

Job Summary: The Information Technology (IT) Network & Support Engineer provides highly specialized technical support to all manufacturing sites, warehouses, and corporate offices. The role encompasses a wide range of tasks, including setting up networks, troubleshooting, and optimizing performance from a cybersecurity standpoint. In addition, the engineer may lead the support team or serve as an individual contributor on technical duties.

Job Responsibilities

• Troubleshooting systems and hardware.
• Responsible for analyzing and maintaining a call log of IT support issues / tickets networking related to discover trends to proactively reduce ongoing issues.
• Ensuring systems and hardware security. Monitors online security for users and networks and takes appropriate steps to address security breaches if necessary.
• Implementing and maintaining security measures to protect data and systems, including firewalls, intrusion detections systems, and access controls.
• Upgrading systems and hardware (routers, switches, firewalls) and software configurations.
• Collaborating with other IT professionals, vendors, and service providers to ensure network efficiency and security.
• Documenting network configurations, procedures, and troubleshooting steps.
• Leads the IT Support staff to execute training and orientation for new technology users of the organization and helps them become familiar with equipment and networks.
• Perform vulnerability scans and patch management.
• Implement zero-trust architecture and MFA.
• Maintain compliance with standards like ISO 27001.

Soft Skills

• Great communicator to understand the problem and translate it to customer.
• Strong problem-solving under pressure.
• Ability to identify and resolve issues regarding IT in a manner that is timely.
• Ability to create clear documentation for non-technical stakeholders.
• Vendor negotiation skills.

Qualifications

• Bachelor’s degree in computer science, Management Information Systems (MIS), or a related field (preferred).
• English proficiency at the B1 level, with the expectation of reaching C1 within the next six months.
• At least 3 years of proven professional experience in an IT Network Engineering role, demonstrating knowledge and proficiency in the following competencies:
• Networking: Protocols – TCP/IP, DNS, DHCP, VPN, VLAN.
• Security Tools – Firewalls (SonicWall desirable), IDS/IPS, SIEM.
• Virtualization / Cloud – Hyper‑V, AWS, Azure networking, MS tenant.
• Monitoring Tools – Azure Security platform, Service Desk Plus session management.
• Certifications – CompTIA Network+, Security+ are desirable.

Job Attributes

Informacion Extra: Vacantes Abiertas 1 Turno L-V : 7:00 - 16:45 City Tijuana Idiomas English (80 %)