IT Manager

Empresa Confidencial; Cancún; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A prominent hotel company in Cancún is seeking an experienced IT Manager to oversee the hotel’s information technology infrastructure and ensure operational continuity. This role involves leading IT operations, supervising staff, managing technology projects, and ensuring system security. Candidates should have a bachelor's degree in IT or a related field, with 3 to 5 years of experience in hospitality IT roles. Strong leadership and communication skills are essential, along with a solid understanding of hotel operations and IT project execution.

Formación

• 3 to 5 years of experience in hospitality IT roles.
• Solid understanding of hotel operations and systems.
• Proven experience managing IT infrastructure.

Responsabilidades

• Oversee the hotel’s IT infrastructure and operations.
• Ensure compliance with IT security standards and policies.
• Manage and lead IT staff effectively.

Conocimientos

Leadership

Communication

Team management

Organizational skills

IT project execution

Educación

Bachelor’s degree in Information Technology

Bachelor’s degree in Computer Systems Engineering

Herramientas

PMS

POS

SPA applications

Descripción del empleo

About the Role

The IT Manager is responsible for overseeing and managing the hotel’s information technology infrastructure, ensuring operational continuity, system security, and efficiency across all platforms.

This position leads IT operations, supervises staff, manages technology projects, and controls IT budgets, guaranteeing uninterrupted hotel operations and compliance with internal standards and policies. The role plays a key part in supporting daily hotel operations through reliable technology solutions and proactive system management.

By working closely with hotel leadership and cross-functional teams, the IT Manager contributes directly to operational excellence, system stability, and overall business performance.

Key Responsibilities

• Manage and supervise the hotel’s IT infrastructure and daily technology operations.
• Ensure compliance with internal IT security standards, policies, and best practices.
• Lead and supervise IT staff, ensuring effective task execution and service delivery.
• Plan, manage, and execute IT projects aligned with operational requirements.
• Prepare, monitor, and control IT CAPEX and OPEX budgets.
• Ensure continuity and reliability of hotel systems (PMS, POS, SPA, and related applications).
• Oversee hardware, software, network, and telecommunications systems.
• Establish priorities to ensure uninterrupted system functionality and operational support.

Qualifications

• Bachelor’s degree in Information Technology, Computer Systems Engineering, or a related field.
• 3 to 5 years of experience in hospitality in roles such as Assistant IT Manager, Systems Manager, or similar.
• Strong leadership, communication, and team management skills.
• Solid understanding of hotel operations and IT project execution.
• Proven experience managing IT infrastructure and hotel applications (PMS, POS, SPA, others).
• Working knowledge of computer systems, networks, security, system administration, databases, data storage, and telephony systems.
• Strong organizational skills with the ability to prioritize and manage multiple responsibilities.
• English proficiency: Intermediate to Advanced.

Education & Certifications

• Engineering or Bachelor’s Degree in Information Technology.
• Engineering or Bachelor’s Degree in Computer Systems.
• Engineering or related Bachelor’s Degree.