Insurance Support Specialist | Bilingual Eng - Spn

Staffright Careers; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A reputable staffing agency is seeking a detail-oriented bilingual Insurance Support professional in Mexico to assist a U.S.-based team. This full-time position offers competitive compensation starting at USD 1,000–1,100 monthly and includes comprehensive health coverage, paid time off, and a supportive working environment. The candidate must possess excellent communication skills in both English and Spanish, have experience in administrative roles ideally within insurance, and be prepared to work during U.S. time zones. Join to build a rewarding career with us.

Servicios

Competitive salary

Comprehensive health coverage

Paid time off

Service recognition and rewards

Formación

• Excellent written and verbal communication skills in English and Spanish.
• Prior experience in administrative support, ideally in insurance.
• Must be based in Mexico and available in US time zones.

Responsabilidades

• Handle incoming calls related to First Notice of Loss (FNOL).
• Interact with policyholders and agents for claim support.
• Enter FNOL report and claim documentation into the system.
• Process invoices and manage vendor coordination.

Conocimientos

Bilingual communication (Spanish - English)

Excellent customer service

Organizational skills

Administrative support experience

Herramientas

Microsoft Office

Google Workspace

Time tracker (e.g. Time Doctor)

Descripción del empleo

Join a team that values you. At StaffRight, we connect talented professionals with global opportunities—and we're growing fast! With competitive pay, health insurance, paid time off (including national holidays), and a supportive HR team always in your corner, you'll love building your career with us.

We're currently looking for a detail-oriented and bilingual (Spanish - English) Insurance Support to support a Commercial Insurance team. If you're highly organized, proactive, and love helping clients and teams run smoothly, we'd love to meet you!

We are currently prioritizing candidates based in Mexico, as the role involves working closely with a U.S.-based insurance team and requires strong bilingual communication skills and familiarity with regional time zones.

What You'll Be Doing

• Handle incoming calls related to First Notice of Loss (FNOL) and deliver excellent telephone customer service with empathy and professionalism
• Interact with policyholders, claimants, agents, and internal teams to support the FNOL process for Property and Casualty claims
• Enter FNOL report details, loss information, and claim documentation into the system
• Electronically file documentation and assist with services such as mitigation letters, towing / salvage coordination, coverage verification, and policy reviews
• Support the team by processing invoices and managing vendor coordination
• Maintain accurate client and policy records by entering up-to-date information into the system
• Spot opportunities to improve workflows and suggest more efficient ways to handle admin tasks

What We're Looking For

• Excellent written and verbal communication skills in both English and Spanish
• Prior experience in administrative support, preferably in an insurance or professional services setting
• Based in Mexico (strongly preferred, due to time zone alignment and team needs)
• Available to work in US time zones
• Available to start within 2 weeks from job offer

Technical Requirements

• Comfortable in using time-trackers (e.g. Time Doctor)
• Own laptop / desktop, noise-cancelling headphones, and webcam
• Reliable internet connection (at least 50 Mbps)
• Available backup equipment in cases of power and internet outages
• Proficiency with Microsoft Office tools and Google Workspace

Why You'll Love Working Here

Competitive Compensation. Monthly salary starting at USD 1,000–1,100. This is a full-time role requiring a 40-hour work week, and we make sure your expertise is valued and your contributions are fairly rewarded.

Comprehensive Health Coverage
Your health is our priority. We provide access to high-quality medical insurance, ensuring you and your loved ones have the support and care you need within your country.*

Paid Time Off and Sick Leave
We believe in work-life balance. Enjoy generous paid time off and sick leave policies, allowing you to recharge, travel, or rest when needed—all while knowing your role is secure.

Service Recognition and Rewards
Celebrate milestones with our Elite VA program, where your commitment and achievements are honored through thoughtful rewards and heartfelt appreciation.

• Please note: For hires in Latin America, health insurance is not included. Instead, we provide alternative compensation arrangements to help support your healthcare needs.