Inside SW Tech Advisor with French (CA) language

HP; Tlaquepaque; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A technology leader is looking for an Inside Technical SW Advisor in Tlaquepaque, Mexico. This role involves providing technical presales support for software solutions and requires advanced proficiency in French and English. Candidates should have a bachelor's degree in a technical field and a minimum of 5 years of relevant experience. The position offers opportunities for career advancement within the presales team and emphasizes technical guidance to support sales opportunities.

Formación

• Minimum 5 years of relevant work experience required.
• Advanced experience with industry software solutions.
• Self-motivated and able to operate with minimal direction.

Responsabilidades

• Provide technical recommendations on HP Digital Software.
• Assess and evaluate technical requirements for opportunities.
• Deliver training on HP Software solutions to other departments.

Conocimientos

Advanced proficiency in spoken and written French

Fluent English

Strong analytical and problem-solving abilities

Team skills

Educación

Bachelor's degree in a technical/engineering field or computer science

Herramientas

HP Digital Software

Descripción del empleo

Description

Today HP is a $50+ billion fortune 50 company with just under 50,000 employees worldwide across 190 countries. HP is about innovation, it’s who we are and what we have been doing since 1939, we keep reinventing ourselves. Together we challenge convention, pushing each other to surprise the world.

About the Role

As an Inside Technical SW Advisor, you will provide technical presales support for the HP software solutions. Our team supports multiple languages across the world ensuring a diverse and collaborative work environment. This role is a technical assessment and qualification role. The aim is to support the Software sales teams to accurately qualify potential opportunities, gather the customer requirements and then escalates the vetted deal opportunity to the Software Technologist team.

Key Highlights

• The job provides continuous face-to-face, hands-on, and virtual sessions on cutting-edge software technologies, both locally and internationally.
• The ideal candidate should have a genuine passion for technology and native level/a high level of proficiency in French. English fluency is required for internal communication, team meetings, and training, with proficiency in another language considered a significant advantage.

Mission of the Inside Presales Technical Consultant (TC)

Our mission is to support sales opportunities by providing technical guidance through various communication channels. Assist our End-User sales and Channel teams in navigating Software solutions, and services, ensuring they secure business wins and deliver an excellent total customer experience (TCE).

Responsibilities

• Provide technical recommendations, directions, and guidance on HP Digital Software offerings.
• Assess technical requirements for potential opportunities from internal or external requestors.
• Technically evaluate opportunities provided from the Software sales teams.
• Qualify any opportunity, assessing whether it is a viable qualified opportunity for the SW Technologists.
• Support sales opportunities with in-depth technical understanding of HP’s offerings.
• Provide support on the status of technical and environmental regulations.
• Deliver training to other departments about HP Software solutions.
• Collaborate with various technical resources as needed, within the Presales organization or Worldwide Divisional resources. Maintain a high level of service quality and total customer experience (TCE).
• Ensure a competitive and appropriate level of technical and professional competence.

Knowledge/Skills Required

• Advanced proficiency in spoken and written French and English. Proficiency in another language is advantageous.
• Bachelor's degree or equivalent experience, preferably in a technical/engineering field or computer science.
• Advanced experience and knowledge of industry software solutions.
• Strong analytical, organizational, and team skills, with troubleshooting and problem-solving abilities.
• Self-motivated with the ability to operate with minimal tactical direction.
• Demonstrated motivation to seek knowledge and continuous learning.
• Typically, minimum 5 years of relevant work experience.

Career Path

The Inside TC role serves as an entry point in the Presales TC community, providing opportunities for advancement within the team or country. Potential evolution includes becoming a Team Lead, or Supervisor. In the WW TC community, progression to Expert team member or Senior Country Field TC is achievable. Other moves to different departments i.e. Technical Marketing, Product Management, IT, etc., within the company are also possible.

Job

Services

Schedule

Full time

Shift

No shift premium (Mexico)

Travel

Relocation

Equal Opportunity Employer (EEO)

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: Know Your Rights: Workplace Discrimination is Illegal