Hybrid End-User Services & IT Operations Lead

Selectum; Xico; Híbrido; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading technology company is seeking an EUS / EUC Coordinator based in Mexico City. This full-time role involves leading end-user services and managing vendor relationships, with a focus on driving innovation in the digital workplace. Required qualifications include a Bachelor's degree in Computer Science and 3 years in IT service management, with skills in ITIL and ServiceNow being preferred. Benefits include competitive salary, vacation days, and opportunities for growth.

Servicios

12 vacation days

30% vacation bonus

Year-end bonus equivalent to 18 days of salary

Profit sharing

Punctuality and attendance bonuses

Life insurance

Opportunities for growth

Formación

• Minimum 3 years of experience in IT service management or a similar leadership role.
• Proficient in ServiceNow for operations and reporting.
• PMP certification is a plus.

Responsabilidades

• Lead end-user services including Service Desk and VIP Support.
• Manage vendor relationships and performance metrics.
• Drive digital workplace innovation and improvements.

Conocimientos

IT service management

ITIL

DevOps

Agile methodologies

ServiceNow

Leadership

Communication skills

Problem-solving skills

Educación

Bachelor's degree in Computer Science or related field

Descripción del empleo

A leading technology company is seeking an EUS / EUC Coordinator based in Mexico City. This full-time role involves leading end-user services and managing vendor relationships, with a focus on driving innovation in the digital workplace. Required qualifications include a Bachelor's degree in Computer Science and 3 years in IT service management, with skills in ITIL and ServiceNow being preferred. Benefits include competitive salary, vacation days, and opportunities for growth.