HR Shared Service Analyst

Reckitt; Estado de México; Presencial; MXN 642,000 - 918,000; Jornada completa

Descripción de la vacante

A leading consumer goods company is seeking an HR Shared Service Analyst to improve employee experiences through effective service delivery and process management. Candidates should possess knowledge in data management and be proficient in English. The role involves handling HR queries, preparing reports, and overseeing HR processes in Mexico, adapting to local and federal laws.

Formación

• Delivers functional excellence (operational excellence).
• Understands solutioning and data management.
• Executes processes with excellence.

Responsabilidades

• Handles benefits enrollment and initiates payments.
• Prepares HR reports and dashboards using data analytics tools.
• Supports cyclical HR processes and ad-hoc requests.

Conocimientos

Customer experience mindset

Data management

Process management

Functional excellence

Intermediate or Advanced English

Herramientas

MS Excel

ServiceNow

SuccessFactors

MS PowerPoint

MS Access

Descripción del empleo

An HR Shared Service Analyst is part of a particular process team within a function and focuses on delivering ‘Moments That Matter’ to Reckitt employees.

The SA / A provides all administrative and transactional HR services, such as handling queries and providing first‑line advice and guidance. Executes data transactions or system transactions where these cannot be performed by self‑service or automation. Escalates any queries either to the process lead or to the relevant in‑market CoE / Business HR resource.

HR Shared Services Duties & Responsibilities

• Benefits enrolment and initiate payments.
• Gather data and prepare cyclical and ad‑hoc HR reports, scorecards / dashboards, executive presentations, and analyses on key HR metrics utilizing MS Excel, MS Access, MS PowerPoint, ServiceNow, SuccessFactors, or other data analytics / visualization tools.
• Support of HR cyclical processes including year‑end compensation, talent management / succession planning, Employee Opinion Survey, affirmative action and diversity reporting, and various other projects / ad‑hoc requests.
• Maintenance of accurate reporting on HR activities and ad‑hoc reporting per HRBP requests.
• Through analysis, proactively identifies and implements opportunities to improve the customer (employee) experience through changes in protocols internally and through vendors.
• Leads internal and cross‑functional initiatives related to process and quality improvement.
• Prompt research of escalated cases to bring fast resolution.

Requirements

• Delivers functional excellence (operational excellence)
• Process management.
• Understands solutioning and data management.
• Customer experience mindset.
• Executes with excellence.
• State and federal employment laws.
• Case Management tool an added advantage.
• Service industry.
• Intermediate or Advanced English.