Hr Services Hub Analyst Ii

Clariant; Xico; Híbrido; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A multinational company in Mexico seeks an HR Administrator to manage HR process administration and resolve inquiries. The ideal candidate holds a relevant bachelor’s degree with a minimum of 2 years in personnel administration and ticket handling. Essential skills include advanced English and basic knowledge of HR tools like SuccessFactors and SAP. This role offers a competitive salary and attractive benefits including superior vacation bonuses and a hybrid work scheme.

Servicios

Superior Christmas bonus

Superior vacation bonus

Food vouchers

Savings fund

Medical insurance

Life insurance

Gym benefit

Formación

• Minimum 2 years of experience in personnel administration, ideally in an HR SSC environment.
• Advanced English skills for oral and written communication.
• Basic knowledge of ticketing systems and HR processes.

Responsabilidades

• Perform HR process administration and solve tickets in the system.
• Document process completion and perform quality checks.
• Provide guidance to employees and managers on self-service transactions.

Conocimientos

Communication skills

Customer-oriented

Attention to detail

Ability to prioritize multiple tasks

Educación

College Degree in Business Administration, HR, Finance, Economics

Herramientas

SuccessFactors

SAP ERP HCM

MS Excel

Descripción del empleo

Responsibilities

Perform moderate process administration in his/her area of responsibility and solve tickets in the system attending questions and requisitions from internal customers (HR, managers, employees). Process HR transactions in the system including new hires, onboarding, terminations, promotions, and transfers. Document process completion based on the relevant Work Instruction and perform quality checks. Support the design, application, and continual improvement of HR processes. Collaborate with HR Service Hub Leadership to ensure consistency and standardization across HR processes. Handle moderate employee inquiries allocated in his/her queue and resolve inquiries in priority order or forward employee-related questions to the respective queue, informing requestor about inquiry status. Serve as a contact to HR vendors (e.g. Payroll, Time, ...) and other stakeholders (employees, managers, HR Consultants, CoEs, ...) and provide guidance to employees and managers on self-service transactions.

Qualifications

College Degree or Bachelor in Business Administration, HR, Finance, Economics or related areas. Minimum 2 years experience in personnel administration with working experience at an HR SSC environment (Tier level support, escalation, ticket handling, ...). Basic knowledge of SuccessFactors, SAP ERP HCM, ticketing systems. Basic knowledge of MS Excel and other MS Office tools to handle data building, template uploads, and data review with moderate data sizing. English skills to handle oral and writing conversations with other countries (Advanced English). Solution-driven, good communication and interpersonal skills, team & customer oriented, good listening skills, assertiveness, proactivity, detail-oriented and able to prioritize and manage multiple tasks effectively.

Benefits and Offer

Competitive salary. Direct hiring in a multinational company. Benefits above the law: superior Christmas bonus, superior vacation bonus, food vouchers, savings fund, medical insurance, life insurance, gym benefit. Hybrid work scheme (3 office days, 2 home office).

Place of work : Tecnoparque CDMX Norte.