HR Process Specialist – Especialista de procesos de RH

Infosys Limited; Ciudad de México; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

Una empresa de servicios digitales busca un Especialista de Procesos de RH en Cuautitlán Izcalli. Esta posición requiere habilidades en comunicación, conocimiento de leyes laborales y al menos 2 años de experiencia en administración de recursos humanos. Se ofrece un entorno colaborativo y oportunidades de desarrollo profesional.

Formación

• Mínimo 2 años de experiencia en procesos de administración de recursos humanos.
• Conocimientos de políticas y procedimientos de recursos humanos.

Responsabilidades

• Realizar controles de calidad en transacciones de HR.
• Resolver problemas administrativos relacionados con administración de licencias.
• Mantener informes sobre acuerdos de nivel de servicio.
• Entrenar y desarrollar miembros del equipo.

Conocimientos

Habilidades de comunicación

Conocimientos de leyes laborales

Orientación a resultados

Proficiencia en plataformas de HR

Educación

Licenciatura o equivalente

Herramientas

People Soft

Workday

Descripción del empleo

Overview

Job Title: HR Process Specialist – Especialista de procesos de RH

Location: Cuautitlán Izcalli, Edo. Mex.

Department: HR – People Services

Reports To: People Services Lead

Mandatory

• Graduate - BA or equivalent.
• Minimum 2 years of experience in HR Administration process.
• Strong communication skills in both English and Spanish.
• Knowledge of HR policies, procedures and employment laws
• Results and deadline driven.
• Proficient in HR platforms (People Soft, Workday etc).

Nice to have

• Workday Experience.

Key responsibilities

• Process & do quality checks on HR transactions which may include:
  • New hires
  • Employment data changes
  • Terminations/Retirements
  • Earnings/deduction transactions
• Resolve and handle tier 2 & 3 transactional and administrative issues relating to areas such as leave administration, wage statements, unemployment claims, benefits administration etc. through comprehensive and accurate research within commitment guidelines
• Identify trends and high-volume inquiries that may indicate corporate-wide issues; get the team prepared to handle such high volumes at times
• Escalate non-transactional, production, or interpretative policy issues promptly and according to established protocols
• Maintain & report on service level agreements
• Evaluated the adequacy of current programs and recommended plan design changes and the addition of new plans.
• Supervised legal, financial and procedural activities.
• Train and develop team members
• Provide both positive and negative feedback to team members
• Respond to escalated issues from associates, HR professionals, and HR managers

About Us

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

EEO

Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.