Guest Services Concierge – Front Desk Specialist

Hilton Worldwide, Inc.; Ciudad de México; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading global hospitality company in Mexico City is looking for a Guest Service Agent to provide excellent customer service to guests. Responsibilities include managing incoming and outgoing calls, assisting guests with inquiries, and ensuring guest satisfaction. Candidates must have strong communication skills and the ability to adapt in a fast-paced environment. This role offers a great opportunity to join a dynamic team dedicated to remarkable hospitality experiences.

Servicios

Employee discounts

Career development opportunities

Formación

• Strong customer service skills.
• Excellent communication abilities in English.
• Ability to handle complaints and ensure guest satisfaction.

Responsabilidades

• Process all incoming and outgoing calls accurately.
• Assist guests with international calls and directory queries.
• Handle guests' needs or requests promptly.

Conocimientos

Customer service

Communication

Problem-solving

Descripción del empleo

A leading global hospitality company in Mexico City is looking for a Guest Service Agent to provide excellent customer service to guests. Responsibilities include managing incoming and outgoing calls, assisting guests with inquiries, and ensuring guest satisfaction. Candidates must have strong communication skills and the ability to adapt in a fast-paced environment. This role offers a great opportunity to join a dynamic team dedicated to remarkable hospitality experiences.