Growth Enterprise CSM LATAM: Drive Adoption & Growth

Udemy; Ciudad de México; Presencial; MXN 400,000 - 600,000; Jornada completa

Descripción de la vacante

An online education platform is seeking a Customer Success Manager to support small business customers post-sale. This role involves managing a portfolio of 30-50 accounts, ensuring customer satisfaction, and driving retention through strategic engagement. Candidates should be trilingual (English, Spanish & Portuguese) with 2–4 years of relevant experience. The position includes 20% travel for in-person meetings and workshops. Join this dynamic team to help drive customer success and growth!

Formación

• Trilingual (English, Spanish & Portuguese required).
• 2–4 years of experience managing a book of business and driving retention.
• Ability to build and nurture trusted relationships.
• Experience working with HR/L&D customers.
• Ability to identify, work and close complex deals.
• Experience deploying licenses within a large organization.

Responsabilidades

• Proactively manage success for a portfolio of 30-50 accounts.
• Support customers' journey with high touch interactions.
• Engage with Sales partners for account expansion strategies.
• Develop individual success plans for each customer.
• Facilitate 20% travel for in-person meetings and events.
• Work with Marketing to identify advocacy opportunities.

Descripción del empleo

An online education platform is seeking a Customer Success Manager to support small business customers post-sale. This role involves managing a portfolio of 30-50 accounts, ensuring customer satisfaction, and driving retention through strategic engagement. Candidates should be trilingual (English, Spanish & Portuguese) with 2–4 years of relevant experience. The position includes 20% travel for in-person meetings and workshops. Join this dynamic team to help drive customer success and growth!