Global WiFi Support Engineer L2

HSBC; Ciudad de México; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading banking and financial services company in Ciudad de México is seeking a Wifi Support Engineer L2. The role involves supporting global Wi-Fi incidents, requiring strong telecoms and Wi-Fi experience along with excellent communication skills. Candidates should have a minimum of 2 years' experience, ideally including Juniper MIST. Full-time with rotating shifts, the position emphasizes teamwork and proactive skills while offering competitive leave policies and a commitment to employee wellbeing.

Servicios

Competitive leave days

Well-being culture

Professional development opportunities

Formación

• 2 years of experience in Wi-Fi.
• Experience in a NOC environment.
• Ideally with Juniper MIST experience but not essential.
• Willing to be on call for support.

Responsabilidades

• Support Wi-Fi incidents globally.
• Help with deployment of new projects/upgrades.
• Assist other teams in change activities.
• Input into process improvements.

Conocimientos

Telecoms experience

Wi-Fi experience

Strong communication skills

Team player

Proactive skills

Understanding of Data Network Topologies

Advanced conversational English

Herramientas

Cisco CLI

Microsoft Office

Descripción del empleo

A leading banking and financial services company in Ciudad de México is seeking a Wifi Support Engineer L2. The role involves supporting global Wi-Fi incidents, requiring strong telecoms and Wi-Fi experience along with excellent communication skills. Candidates should have a minimum of 2 years' experience, ideally including Juniper MIST. Full-time with rotating shifts, the position emphasizes teamwork and proactive skills while offering competitive leave policies and a commitment to employee wellbeing.