Global Support Engineering Manager – Cloud & Devices

Canonical; A distancia; MXN 400,000 - 600,000; Jornada completa

Descripción de la vacante

A leading provider of open source software is looking for a Support Engineering Manager in Ecatepec de Morelos, Mexico. This role involves managing professional support teams to ensure technical excellence and high customer satisfaction. Candidates should have extensive Linux experience, leadership skills, and excellent communication abilities. The company offers a distributed work environment, annual compensation reviews, and a personal learning budget. Join a team pioneering in the tech industry and helped shape the future of open source software.

Servicios

Performance-driven annual bonus

Personal learning budget of USD 2,000

Recognition rewards

Travel opportunities

Formación

• Extensive CLI experience with Linux at a technical level.
• Proven track record of high customer focus.
• Excellent communication skills (verbal and written).

Responsabilidades

• Manage a professional support team including skills development.
• Ensure customer cases are responded to within SLA.
• Accountability for customer satisfaction and KPIs.

Conocimientos

CLI experience with Linux

Leadership experience

Customer focus

Fluent in two languages

Excellent communication

Knowledge of Linux Desktop

Experience in support organizations

Hands-on with Canonical's products

Descripción del empleo

A leading provider of open source software is looking for a Support Engineering Manager in Ecatepec de Morelos, Mexico. This role involves managing professional support teams to ensure technical excellence and high customer satisfaction. Candidates should have extensive Linux experience, leadership skills, and excellent communication abilities. The company offers a distributed work environment, annual compensation reviews, and a personal learning budget. Join a team pioneering in the tech industry and helped shape the future of open source software.