GBS+ Customer Service Specialist

Henkel; Cuautitlán Izcalli; Híbrido; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A global consumer goods company in Cuautitlán Izcalli is seeking a GBS Customer Service Specialist. This role involves managing credit notes and re-invoicing under SPEDI and tax regulations, alongside executing daily customer service operations. The ideal candidate will possess strong customer service and analytical skills, proficient in SAP and Excel, and have experience in a shared services environment. The company offers a flexible work scheme, diverse growth opportunities, and various benefits.

Servicios

Flexible work scheme with hybrid model

Diverse national and international growth opportunities

Global wellbeing standards with health programs

Gender-neutral parental leave for a minimum of 8 weeks

Employee Share Plan with matching shares

Flexible Benefits

Meal vouchers

Savings fund

Friday early finish

Formación

• Strong customer service and operational execution skills in a GBS or shared services environment.
• Analytical mindset with solid digital skills, including Excel and reporting tools (Power BI preferred).
• Experience working with ERP and CRM systems (SAP, Salesforce or similar).
• Ability to collaborate cross-functionally in a regional and global setup.
• Proactive, structured, and improvement-driven way of working.

Responsabilidades

• Execute daily customer service operations in line with defined SLAs and standards.
• Monitor and analyze operational KPIs to support performance tracking.
• Drive process standardization and continuous improvement initiatives.
• Coordinate with cross-functional and global stakeholders to resolve issues.
• Support transformation projects and process transitions.

Conocimientos

Customer service skills

Analytical mindset

Digital skills (Excel, Power BI)

Collaboration skills

Proactive working style

Herramientas

SAP

Salesforce

Power BI

Descripción del empleo

About this Position The GBS Customer Service Specialist is a key position that combines customer service with strong technical expertise in accounting and administrative processes for Mexico. The candidate will be responsible for managing the entire cycle of credit notes and re-invoicing (under SPEDI and tax regulations), which includes everything from receiving requests from sales, logistics, and front service to detailed analysis and the creation or modification of documents directly in SAP.

What you´ll do

• Execute daily customer service operations in line with defined SLAs and standards.
• Monitor and analyze operational KPIs to support performance tracking.
• Drive process standardization and continuous improvement initiatives.
• Coordinate with cross-functional and global stakeholders to resolve issues.
• Support transformation projects and process transitions.

What makes you a good fit

• Strong customer service and operational execution skills in a GBS or shared services environment.
• Analytical mindset with solid digital skills, including Excel and reporting tools (Power BI preferred).
• Experience working with ERP and CRM systems (SAP, Salesforce or similar).
• Ability to collaborate cross-functionally in a regional and global setup.
• Proactive, structured, and improvement-driven way of working.

Some perks of joining Henkel

• Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year
• Diverse national and international growth opportunities
• Global wellbeing standards with health and preventive care programs
• Gender-neutral parental leave for a minimum of 8 weeks
• Employee Share Plan with voluntary investment and Henkel matching shares
• Flexible Benefits
• Meal vouchers
• Savings fund
• Friday early finish

At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.