Frontline Customer Support Pro — Onsite in Guadalajara

Tata Consultancy Services; A distancia; MXN 50,000 - 200,000; Jornada completa

Descripción de la vacante

A leading IT services company in Guadalajara is seeking a Customer Service Representative who enjoys engaging with customers and resolving their issues. Responsibilities include communicating through multiple channels, providing expert answers about products and services, and collaborating with internal teams. The role offers fantastic benefits, stable schedules, and opportunities for career development within the SaaS industry.

Servicios

Food vouchers

Private health insurance

Fully paid training

Salary increases based on performance

Formación

• At least 1 year of relevant work experience.
• Ability to multi-task, organize, and prioritize work.
• Excellent verbal, written, and interpersonal skills.

Responsabilidades

• Communicate with customers via phone, email, and chat.
• Provide knowledgeable answers to questions about product, pricing, and availability.
• Work with internal departments to meet customer's needs.

Conocimientos

Excellent phone etiquette

Verbal and written communication

Multi-tasking

Organizational skills

Descripción del empleo

A leading IT services company in Guadalajara is seeking a Customer Service Representative who enjoys engaging with customers and resolving their issues. Responsibilities include communicating through multiple channels, providing expert answers about products and services, and collaborating with internal teams. The role offers fantastic benefits, stable schedules, and opportunities for career development within the SaaS industry.