Field service Support VIP (presencia en CDMX)

DXC Technology; Ciudad Madero; Presencial; MXN 365,000 - 549,000; Jornada completa

Descripción de la vacante

A leading IT services firm is seeking a Technical Support Specialist to deliver essential onsite support for infrastructure and applications. Responsibilities include providing technical assistance to users, collaborating with the team on business projects, and maintaining SLA tracking. Candidates should possess a Bachelor's degree and at least 3 years of relevant experience, along with strong communication skills and a continuous learning mindset. Join a team committed to innovation and customer success in a tech-driven environment.

Formación

• Minimum of 3 years of onsite technical support experience.
• Technical knowledge to perform data analysis.
• Ability to deliver effective face-to-face user support.

Responsabilidades

• Provide smart hands technical support for infrastructure.
• Ensure proper SLA tracking in the ticketing tool.
• Support hardware and software issues onsite and remotely.

Conocimientos

Technical support experience

Communication skills

Data analysis

Continuous learning mindset

Basic knowledge of OneDrive

Networking skills

Fluent English

Educación

Bachelor’s degree in a related field

Herramientas

ServiceNow

Intune

Microsoft Teams

Descripción del empleo

Job Description

At DXC, we harness the power of technology to deliver critical IT services that our customers need to modernize operations and drive innovation across their entire ecosystem. We provide services across the Enterprise Technology Stack: business process outsourcing, analytics and engineering, applications, security, cloud, IT outsourcing, and modern workplace.

Our DXC Modern Workplace services enable our customers’ employees to easily find, understand, and engage with IT and their colleagues anytime, anywhere, and on any device. We empower a personalized experience that allows employees to work seamlessly and securely.

About This Role

As a Technical Support Specialist, you will work onsite at the customer’s location, providing essential technical assistance in infrastructure and application services. This role involves direct interaction with users, collaboration with the team, and active participation in business projects related to infrastructure and cybersecurity.

What You’ll Do

• Provide basic technical support as “smart hands” for infrastructure and applications, assisting with routine tasks.
• Ensure proper SLA tracking in the assigned ticketing tool (ServiceNow).
• Deliver face-to-face user support, applying effective communication skills.
• Follow customer policies and IT standard procedures.
• Support hardware and software (laptops, desktops, printers, mobile phones, IP phones, virtual conference rooms).
• Handle Break-Fix incidents both onsite and remotely.
• Participate in business projects such as infrastructure assignments, PC refresh, device cleanup, and cybersecurity incident response.
• Collaborate with team members to address challenges and daily operational tasks.
• Assist in creating and maintaining procedure documentation.
• Show willingness to learn and gain experience in Field Services activities.
• Develop technical skills through hands-on experience.

Who You Are

• Bachelor’s degree in a related field or equivalent combination of education and experience.
• Minimum of 3 years of experience in onsite technical support for hardware and software.
• Technical knowledge and ability to perform data analysis.
• Strong communication skills to interact effectively with end users.
• Basic knowledge of OneDrive, Intune & Autopilot, networking (identifying ports, nodes), Microsoft Teams, and Teams Rooms.
• Continuous learning mindset and commitment to staying updated with technology.
• Fluent English knowledge and/or skills.

Preferred

• Certifications such as CompTIA A+, ITSM, Power Apps, Microsoft Certified: Office 365, or Google Cloud Associate.
• Additional availability in special circumstances to ensure operational continuity.

Work Environment

• Onsite

Joining DXC connects you with brilliant people who embrace change and seize opportunities to advance their careers and amplify customer success. At DXC, we support each other and work as a team, globally and locally. Our achievements demonstrate how we deliver excellence to our customers and colleagues. You will join a team committed to creating a culture of learning, diversity, and inclusion, and dedicated to strong ethics and corporate citizenship.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.