FBS Call Center - Policy Support Representative - AGS

Capgemini; Aguascalientes; Híbrido; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A major global consulting firm is seeking a Policy Support Representative in Aguascalientes. This role involves processing policy administration requests, improving operational efficiency, and supporting peers through knowledge sharing. Candidates must have a high school diploma and some experience in insurance, along with strong communication skills. The company offers a competitive salary, comprehensive benefits, and flexible work arrangements.

Servicios

Competitive salary and performance-based bonuses

Comprehensive benefits package

Career development opportunities

Flexible work arrangements

Private Health and Dental Insurance

Pension Plan

Meals tickets

Life Insurance

Formación

• Some experience in insurance or a related field preferred.
• Demonstrated written communication skills.
• Highly thorough and dependable.

Responsabilidades

• Processes a high volume of moderately complex inbound policy administration requests.
• Identifies opportunities for process improvement.
• Collaborates and shares knowledge with peers.

Conocimientos

Fluent English

Strong verbal communication skills

Problem solving skills

Time management skills

Technical aptitude

Educación

High School Diploma or equivalent

Herramientas

Microsoft Office Suite

Descripción del empleo

FBS Service Center - Policy Support Representative - AGS, MX

Our Client is one of the United States' largest insurers, providing a wide range of insurance and financial services products with gross written premium well over US$25 Billion (P&C). They proudly serve more than 10 million U.S. households with more than 19 million individual policies across all 50 states through the efforts of over 48,000 exclusive and independent agents and nearly 18,500 employees. Finally, our Client is part of one the largest Insurance Groups in the world

With more than 48,000 exclusive and independent agents and nearly 21,000 employees, Farmers has written over US$25 billion in gross Property & Casualty premiums. The company is a market leader in Personal Lines insurance, offering specialized solutions such as dwelling fire and seasonal property coverage, designed to meet diverse customer needs and protect what matters most.

Essential Job Functions:

Processes a high volume of moderately complex inbound policy administration requests according to established production and quality guidelines. Performs work independently using a knowledge management system that provides instructions for processing and responding to requests. Recognizes process improvement opportunities and makes suggestions to increase operational efficacy

Processes moderately complex inbound policy administration requests received through non-phone channels from internal and external customers. Uses knowledge and understanding of documented learning resources to provide written responses that anticipate and eliminate the need for further responses. Works in multiple systems to access information, process transactions, and document important notes in customer file. Reports systems or process issues to supervisor. Proactively identifies process improvement opportunties and makes suggestions to optimize efficiency, increase quality, and reduce costs. Performs other duties as assigned. Grows knowledge through self-directed learning. Supports peers by sharing knowledge and helping them understand the knowledge management system. Assists with maintaining knowledge management system to ensure knowledge resources are current. Adheres to assigned, tightly regulated schedule and follows procedures for requesting time off.

Requirements

Education Requirements: High School Diploma or equivalent required

Experience Requirements: Some experience in insurance or related field preferred.

Location: Live in Aguascalientes ONLY

Additional Qualification:

• English: Fluent
• Strong verbal communication and listening skills.
• Demonstrated written communication skills.
• Highly thorough and dependable.
• Demonstrates a high commitment to quality.
• Demonstrated problem solving skills.
• Effective interpersonal skills.
• Possesses flexibility to work in a fast paced, dynamic environment.
• Demonstrated time management and priority setting skills.
• Quickly troublseshoots and resolves problems.
• Possesses a high degree of initiative.
• Proactively approaches responsibilities.
• Possesses strong technical aptitude.
• Intermediate computer skills including Microsoft Office Suite.
• Able to learn and adapt to new technology.
• Able to troubleshoot basic issues with equipment such as headset, internet, and connectivity.
  
  

Benefits

• Competitive salary and performance-based bonuses
• Comprehensive benefits package
• Career development and training opportunities
• Flexible work arrangements (remote)
• Dynamic and inclusive work culture within a globally renowned group
• Private Health and Dental Insurance
• Pension Plan
• Meals tickets
• Life Insurance

Función laboral

Otro