Executive Engagement Manager

SoftwareONE; Región Centro; Presencial; MXN 1,098,000 - 1,465,000; Jornada completa

Descripción de la vacante

A global software solutions provider is seeking an Executive Engagement Manager in Mexico. This full-time, hybrid role focuses on driving client success and fostering executive-level relationships. Candidates must have experience in customer success management, technology integration, and familiarity with large enterprise clients. The position offers a supportive work culture with opportunities for growth.

Servicios

Supportive work environment

Personalized development opportunities

Economic incentive program for referrals

Leisure spaces for physical and mental health

Formación

• Prior experience as a Customer Success Manager, Engagement Manager, or IT Consultant.
• Experience working with or for large enterprise clients.
• Excellent listening skills and empathy.

Responsabilidades

• Serve as the primary executive liaison for strategic accounts.
• Deliver tailored recommendations and solutions.
• Identify and develop new business opportunities.

Conocimientos

Customer Success Management

Technology Integration

Advanced English proficiency

Strong customer orientation

Descripción del empleo

Why SoftwareOne?

SoftwareOne and Crayon have come together to form a global, AI-powered software and cloud solutions provider with a bold vision for the future. With a footprint in over 70 countries and a diverse team of 13,000+ professionals, we offer unparalleled opportunities for talent to grow, make an impact, and shape the future of technology. At the heart of our business is our people. We empower our teams to work across borders, innovate fearlessly, and continuously develop their skills through world‑class learning and development programs. Whether you’re passionate about cloud, software, data, AI, or building meaningful client relationships, you’ll find a place to thrive here. Join us and be part of a purpose‑driven culture where your ideas matter, your growth is supported, and your career can go global.

The role

Executive Engagement Manager

Full‑time | Mexico City | Hybrid

The Executive Engagement Manager plays a strategic role in driving client success, growth, and long‑term partnership value. Acting as a senior counterpart to a Customer Success Manager (CSM), this position focuses on building executive‑level relationships, ensuring operational excellence, and aligning technology solutions with the client’s business objectives.

Key Responsibilities

• Serve as the primary executive liaison for strategic accounts across North America (AWS environment), ensuring strong relationships with client stakeholders.
• Partner with clients to understand their IT systems strategy, development needs, and integration challenges, delivering tailored recommendations and solutions.
• Drive client adoption, growth, and retention by aligning technology outcomes with business value.
• Operate with excellence across all engagements, ensuring consistent delivery of high‑quality solutions and services.
• Identify and develop new business opportunities within existing accounts through trusted advisor relationships.

What we need to see from you

• Prior experience as a Customer Success Manager, Engagement Manager, or IT Consultant.
• Background in technology integration, systems strategy, or enterprise solution delivery.
• Experience working with or for large enterprise clients.
• Advanced English proficiency (spoken and written).
• Strong customer orientation and consultative mindset.
• Excellent listening skills and the ability to show empathy in client interactions.

Benefits

• A creative culture with lived things we value for an appreciative and supportive work environment.
• Opportunity to develop your potential in a personalized way and a.
• Economic incentive program for employee referrals for active positions.
• Spaces for leisure, celebrations and recreation for your physical and mental health.

Disclaimer

At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, sexual orientation, gender identity or expression, or any other characteristic protected by local laws.

Job Function

Software & Cloud

Accommodations

SoftwareOne welcomes applicants from all backgrounds and abilities to apply. If you require reasonable adjustments at any point during the recruitment process, email us at [e-mail]. Please include the role for which you are applying and your country location. Someone from our organization that is not part of the decision‑making process will be in touch to discuss your specific needs and we will make every effort to accommodate you. Any information shared will be stored securely and treated in the strictest of confidence in line with GDPR.

At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Additionally, we encourage experienced individuals that have taken an intentional career break and are now prepared to return to work to explore our SOAR program.