Especialista de Operaciones: Soporte de Mesa de Control

Citi; Ciudad de México; Presencial; MXN 400,000 - 600,000; Jornada completa

Descripción de la vacante

A global financial services firm in Mexico City is seeking an entry-level Ops Support Specialist 5 to provide vital operations support services. Responsibilities include resolving customer inquiries, supervising escalated issues, and facilitating staff training. Ideal candidates should have 2-4 years of relevant experience, proficiency in Microsoft Office, and strong analytical skills. This role is full-time and offers a comprehensive overview of operations support, focusing on compliance and quality service delivery.

Formación

• 2-4 years of relevant experience required.
• Comprehensive knowledge of Dispute process is essential.
• Ability to work unsupervised and demonstrate problem-solving.

Responsabilidades

• Resolve customer inquiries and supervise escalated issues.
• Identify opportunities for value-added products and services.
• Assist with ongoing Lean and process improvement projects.

Conocimientos

Microsoft Office proficiency

Analytical skills

Problem-solving capabilities

Verbal communication skills

Written communication skills

Educación

High School diploma or equivalent

Herramientas

Pega

G36 functionality

Descripción del empleo

A global financial services firm in Mexico City is seeking an entry-level Ops Support Specialist 5 to provide vital operations support services. Responsibilities include resolving customer inquiries, supervising escalated issues, and facilitating staff training. Ideal candidates should have 2-4 years of relevant experience, proficiency in Microsoft Office, and strong analytical skills. This role is full-time and offers a comprehensive overview of operations support, focusing on compliance and quality service delivery.