Entry-Level Telecom Support Engineer

Ericsson; Tlalnepantla; Presencial; MXN 400,000 - 600,000; Jornada completa

Descripción de la vacante

A global telecommunications company is seeking an entry-level Support Engineer. This role is designed for final-year university students ready to begin a technical career. Responsibilities include managing customer service requests, troubleshooting network issues, and assisting with software implementations. Strong English skills and foundational knowledge in networking are required. Hands-on experience and mentorship opportunities will be provided.

Servicios

Hands-on experience

Mentorship from experienced engineers

Training in Ericsson tools and processes

Formación

• Final-year university student pursuing a Bachelor's degree.
• Strong problem-solving attitude and eagerness to learn.
• Basic knowledge of Linux and networking.

Responsabilidades

• Own and manage Customer Service Requests.
• Follow agreed ways of working and comply with CS delivery standards.
• Investigate, analyze and propose solutions for product and network issues.
• Communicate clearly with customers and internal teams.
• Contribute to incident response and recovery efforts.

Conocimientos

Fluent English

Problem-solving mindset

Basic Linux skills

Foundational networking knowledge

Collaboration and communication skills

Educación

Final-year university student (Bachelor’s) in Computer Science, Telecommunications, Electronics, Information Systems, or a related field

Descripción del empleo

A global telecommunications company is seeking an entry-level Support Engineer. This role is designed for final-year university students ready to begin a technical career. Responsibilities include managing customer service requests, troubleshooting network issues, and assisting with software implementations. Strong English skills and foundational knowledge in networking are required. Hands-on experience and mentorship opportunities will be provided.