Entry-Level Customer Service & Operations Associate

Tesla; Naucalpan de Juárez; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading e-commerce company is seeking a Customer Service Operations to enhance the customer journey. This role involves identifying customer needs, coordinating with various teams for resolutions, and ensuring timely deliveries. Candidates should have 2-3 years of experience in customer service or related fields, and proficiency in English. Benefits include performance bonuses, food vouchers, and comprehensive insurance. Join us in redefining commerce and grow your career in an expanding team in Mexico.

Servicios

Performance bonuses up to 30%

Food vouchers

Comprehensive life and medical insurance

Growth opportunities

Formación

• Minimum 2-3 years of experience in Customer Service, Operations, or a related role.
• Hands-on experience with Supply Chain or Logistics workflows required.
• High proficiency in English—both verbal and written.

Responsabilidades

• Identify and assess customer needs; provide efficient, accurate solutions.
• Coordinate with Supply Chain, Logistics, and Warehouse for order resolutions.
• Monitor order and shipment exceptions to ensure on-time delivery.

Conocimientos

Customer Service Experience

Problem-Solving Skills

Attention to Detail

Interpersonal Skills

Adaptability

Educación

Bachelor’s degree in business or related field

Herramientas

Zendesk

Microsoft Office

Descripción del empleo

A leading e-commerce company is seeking a Customer Service Operations to enhance the customer journey. This role involves identifying customer needs, coordinating with various teams for resolutions, and ensuring timely deliveries. Candidates should have 2-3 years of experience in customer service or related fields, and proficiency in English. Benefits include performance bonuses, food vouchers, and comprehensive insurance. Join us in redefining commerce and grow your career in an expanding team in Mexico.