Enterprise Customer Success Manager

Emi Labs; México; A distancia; MXN 400,000 - 600,000; Jornada completa

Descripción de la vacante

A dynamic technology company is hiring an Enterprise Customer Success Manager to strengthen client relationships and manage strategies for portfolio partners. The ideal candidate will have over three years of experience in account management, possess strong leadership skills, and thrive in a fast-paced, early-stage environment. This remote-first position is open for candidates located in Mexico only, offering competitive compensation and benefits.

Servicios

Flexible remote-first work culture

Stock Options

3-weeks of vacation

Holiday season week off

Health coverage up to $1500

Physical Wellness program

English Lessons

Internal library with free books

Formación

• 3+ years of experience in Management Consulting, Customer Success, or similar roles.
• Ability to create structure in ambiguous situations.
• Experience working collaboratively across multiple teams.

Responsabilidades

• Build relationships with client leadership and champions.
• Communicate ROI for clients in Business Reviews.
• Provide insights to product and tech teams.
• Identify account growth opportunities.

Conocimientos

Managing relationships with enterprise accounts

Strategic and analytical mentality

Strong leadership skills

Cross-functional teamwork

Executive presence

Adaptability in growing environments

Fluent English speaker

Descripción del empleo

We are looking to hire an Enterprise Customer Success Manager looking to join an early yet executive CS team and have an impact on a category-defining company, backed by some of the best investors in Silicon Valley. CS Managers at Emi are the CEOs of our Portfolio Partners, not only managing relationship with our customer’s leadership team, but leading the strategy in order to have a larger impact in each account.

About the Customer Success Team

At Emi we are focused on solving real problems for our clients and for our candidates, which is why we are a customer-focused company. Our customer success team is responsible of leading the relationship with our clients and ensuring they obtain the best results from our projects together. Our team is composed of people with strong client relationship skills who are also extremely data-driven and capable of pivoting between multiple internal teams in terms of implementation, sales, product, and tech in order to drive results.

About Us

At Emi Labs (YC '19) we are on a mission to increase frontline workers' access to professional opportunities by building the infrastructure for Frontline Workers (check our manifesto online). As our first step, we are transforming the high-volume recruiting process of Frontline Workers to make it as simple, human, and fair as possible for both Candidates and Recruiters. Our product is a SaaS recruitment platform powered by AI that helps companies engage with candidates via text to drive faster and more efficient hiring processes. We are growing fast, well funded, and obsessed with making our mission a reality.

Responsibilities

• Build a long term, value based relationship with the leadership team and champions of our clients (CHROs, VP of Talent)
• Being the trusted partner for the customer on use-case and product functionality
• Deliver and communicate ROI for our clients throughout the customer lifecycle in Monthly and Quarterly Business Reviews (MBRs / QBRs)
• Be the voice of the customer in Emi, providing insights to work side-by-side with our product and tech teams
• Identify potential account growth (upsells) and help execute them to guarantee we’re adding more value in our clients

What we're looking for in Candidates

• +3 years of work experience managing relationships with enterprise accounts - Management Consulting, Customer Success, Account Management, Business Development, is a plus.
• Ability to create structure in ambiguous situations and design effective processes
• Strategic and analytical mentality
• Executive presence and communication abilities
• Strong leadership skills
• Experience working with cross-functional teams (e.g. Sales, Product, Marketing, Services)
• Thrives working in a growing environment, with the uncertainty and chaos of an early stage startup
• Fluent English Speaker, native is a plus

What we offer

• 🧑🏽💻 Flexible remote-first work culture. We work towards goals*
• 📈 Stock Options: Stock Options Package as part of your compensation package.
• 🏖️ Vacations: 3-weeks of vacation
• 🧑🎄 Holiday season: Week off between Christmas and New Years' eve
• 🩺 Health coverage: Up to $1500 per year for local health insurance coverage
• 💆 Physical Wellness program: we have partnered up with Gympass, a wellbeing platform that offers the best coverage of top gyms, studios, and activities for you to choose from
• 🇺🇸 English Lessons: Improve your English skills with our in-company teachers
• 📚 Internal library: Get all the free books - digital, physical - you like, anytime
• 🇲🇽 This opportunity is open for candidates located in Mexico only*