Engagement Manager

Working Nomads; Ciudad de México; A distancia; MXN 917,000 - 1,285,000; Jornada completa

Descripción de la vacante

A financial planning technology company is seeking a motivated individual for a customer success role. You will partner with clients to enhance their FP&A infrastructure using Aleph's platform, focusing on building strong relationships and monitoring key usage metrics. Ideal candidates have consulting experience, FP&A knowledge, and excel in a dynamic remote environment.

Formación

• 2-3 years of consulting experience or in a Technical Engagement Manager role.
• 1 year of experience at an early stage tech startup.
• FP&A experience preferred.

Responsabilidades

• Enhance customers' FP&A setup with Aleph.
• Develop lasting, trust-based partnerships with customers.
• Monitor key usage metrics and identify growth opportunities.

Conocimientos

Customer success

Data analytics

FP&A expertise

Excel/Google Sheets

Descripción del empleo

Aleph is an AI-native platform for Financial Planning & Analysis (FP&A). We operate in an established software category with a multi-billion market but no clear winner. Our growth has come from product velocity and customer outcomes, not marketing spend, and the results speak for themselves.

Aleph was founded by Albert Gozzi and Santiago Perez De Rosso, two technical founders with backgrounds from Stanford and MIT and experience working at top-tier companies such as Google, Microsoft, and Bain & Company. We’re backed by top VCs (Bain Capital Ventures, Khosla Ventures, YC, Picus Capital), and work with customers like Webflow, Turo, Notion, Zapier, and many others.

What we’ve built so far is the most seamless way to centralize all of a company's financial data – think expenses from Quickbooks or Netsuite, pipeline forecasts from Salesforce – and bring it into the tools finance teams are already using. But the vision goes way beyond that: Aleph is AI-native at its core, automating reporting, variance analysis, and forecasting through intelligent agents. We’re building the always-on decision layer for modern businesses.

We’re moving fast, shipping constantly, leaning into AI to make the product smarter with every release, while also applying AI to how we sell, support and scale. Our churn is low, growth is strong, and the pace keeps accelerating.

We are hiring remotely across the Americas (United States, Canada, LATAM).

What we\'re looking for

Aleph is searching for a highly motivated individual to become the trusted partner of our customers as they upgrade their FP&A infrastructure with Aleph. This unique role combines customer success responsibilities with data analytics expertise, offering an exciting opportunity to apply your financial skills in a client-facing, impact-driven environment. You will dive deep into their financial infrastructure to onboard them onto Aleph and become their main point of contact as they expand their Aleph implementation across use cases (i.e. reporting, budgeting, headcount planning).

We are a small, high-impact team, so you will play an important role in scaling our customer success strategy and keep it aligned with our overall vision and goals. Also, you will collaborate with our product and engineering teams to incorporate customer feedback into the product roadmap.

What you’ll be doing

Determine and establish effective ways to enhance our customers’ FP&A setup with Aleph

Develop lasting, trust-based partnerships with our customers.

Monitor key usage metrics, identify growth opportunities, and expand Aleph’s impact.

Shape the future of the product - bring the voice of the customer to our product and engineering teams and strategically advise on the future of the product

About you

2-3 years of consulting experience or in a Technical Engagement Manager role

1 year of experience at an early stage tech startup

FP&A experience preferred

Excel/Google Sheets modeling expertise

You have an ownership mentality and are excited to take on responsibility

You thrive in a fast-paced and dynamic environment

You are passionate about working closely with customers

You are comfortable working in a remote team

While this is a remote-first opportunity, we're focusing on candidates within the Americas to better align with our working hours as a team.

Aleph is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Aleph makes hiring decisions based solely on qualifications, merit, and business needs at the time.