Dialysis Medical Device Support Engineer I

Outset Medical; Tijuana; Presencial; MXN 733,000 - 1,101,000; Jornada completa

Descripción de la vacante

A pioneering medical device company in Tijuana seeks a Technical Support Engineer to provide exceptional support to customers post-sales, ensuring their needs are met and issues resolved efficiently. The role requires strong technical troubleshooting skills and effective communication, aiming to enhance customer satisfaction by providing clinical and technical assistance on medical devices. Candidates should possess relevant technical experience and be ready for an on-call rotation.

Servicios

Opportunity for career development

Collaborative work environment

Innovative company culture

Formación

• Associate’s degree in medical or technical field preferred with 1-2 years of experience.
• Strong verbal and written communication skills.
• Ability to ensure effective troubleshooting techniques.

Responsabilidades

• Provide technical and clinical support to customers.
• Maintain documentation via Salesforce CRM.
• Consult with Escalation Support Engineers when necessary.

Descripción del empleo

A pioneering medical device company in Tijuana seeks a Technical Support Engineer to provide exceptional support to customers post-sales, ensuring their needs are met and issues resolved efficiently. The role requires strong technical troubleshooting skills and effective communication, aiming to enhance customer satisfaction by providing clinical and technical assistance on medical devices. Candidates should possess relevant technical experience and be ready for an on-call rotation.