DevOps / Local IT Lead

Alcor; Ciudad de México; Presencial; MXN 882,000 - 1,236,000; Jornada completa

Descripción de la vacante

A leading technology firm in Mexico City seeks an experienced DevOps professional to manage IT support and cloud infrastructure. The role focuses on delivering exceptional service while automating repetitive operations. Ideal candidates will have over 5 years of experience, be proficient in AWS/GCP, Docker, and CI/CD practices, and will communicate fluently in both English and Spanish. Join us in our mission to innovate and enhance customer experiences.

Formación

• 5+ years in a relevant DevOps/ITOps/SRE role.
• Experience with cloud workloads and office IT in startup environments.
• Strong communication skills in English and Spanish.

Responsabilidades

• Provide Level-1/2 support for IT services.
• Enhance cloud infrastructure management.
• Manage incident response and post-mortems.

Conocimientos

DevOps experience

AWS/GCP proficiency

Docker

CI/CD

Linux

Monitoring/alerting fundamentals

Excellent English & Spanish

Herramientas

Terraform

GitHub Actions/GitLab

MDM (Jamf, Intune)

SSO (Okta/Google)

Descripción del empleo

Indie Campers is the leading campervan provider, dedicated to making road trips accessible and unforgettable for everyone. Innovation, product-led growth, and an unwavering commitment to our customers are at the heart of everything we do. With more than one million nights rented and travellers from 169 countries, we provide a single and trustworthy digital experience for road trips in the United States, Europe and Oceania, with different campervan configuration options and even the chance to buy one of our vehicles.

Our ambitions are big, and so are the challenges we embrace. We are scaling our technology organisation to unlock the next wave of automation and AI-powered experiences that will delight customers and empower employees worldwide.

WHAT WILL YOU WORK ON?

• Run Level-1/2 support: onboarding/offboarding, laptops/MDM, SSO, WiFi/network, printers, meeting rooms, SaaS access in coordination with Corporate IT.
• Operate and improve cloud infra (AWS/GCP): CI/CD, containerization (Docker, ECS/Kubernetes), IaC (Terraform), secrets, backups.
• Own observability: metrics/logs/tracing (CloudWatch/Prometheus/Grafana/OpenTelemetry), uptime checks, runbooks, on-call rotation.
• Triage incidents in NA time zones; drive post-mortems and preventative actions.
• Partner with Security on endpoint hygiene, patching, least-privilege, and asset
• Automate repetitive ops (n8n/Make, shell/Python); publish weekly health dashboards and reduce ticket volume.
• Serve as local tech lead: stand-ups, vendor coordination, office IT budget inputs, and MX site reliability cadence.

WHO ARE WE LOOKING FOR?

• 5+ years in DevOps/ITOps/SRE; experience running office IT in startup settings plus cloud workloads.
• Proficiency with AWS/GCP, Docker, CI/CD (GitHub Actions/GitLab), Terraform, Linux.
• Strong monitoring/alerting fundamentals; incident response and post-mortem culture.
• Hands-on with MDM (Jamf, Intune), SSO (Okta/Google), and networking basics.
• Excellent English & Spanish; clear communicator, service mindset, bias to action.

CORE VALUES AND OPERATING PRINCIPLES

• Customer First: Relentless in providing the best service at the best price to all customers.
• Ownership: Proactively take ownership and deliver on our goals.
• Committed: Work together, as a team, for the long-term.