Delivery Area Manager, Last Mile Operations

Amazon; Ciudad Satélite; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A global logistics company is seeking a Delivery Area Manager in Ciudad Satélite, responsible for day-to-day management of delivery operations. You will lead teams, ensure safety, drive process improvements, and maintain productivity standards while working flexible shifts, including weekends and holidays. A bachelor's degree and 3+ years in a management role are essential.

Formación

• 3+ years as a People Manager.
• English fluency (C1+).
• Solid experience using Lean Manufacturing concepts/processes.

Responsabilidades

• Day-to-day management of the delivery station overseeing operations.
• Lead a team of Process Assistants and Delivery Service Providers.
• Identify and lead process improvement initiatives.

Conocimientos

Leadership

Process improvement

Lean Manufacturing

Adaptability

Communication

Educación

Completed Bachelor’s Degree

Descripción del empleo

Overview

Amazon is looking for high-potential leaders who are ready to own their impact in Amazon Operations as an experienced manager. You will be a front-line leader, investing in others and developing a people-focused leadership style while mastering tools, processes, and operations. If you want to shape the future of online retail and are dynamic and organized, join our team in Amazon Operations.

A Delivery Area Manager leads a team of shift managers and associates in the daily management of the delivery station, including meetings, training sessions, assigning job duties, and communicating with stakeholders, including management representatives and their functional teams. This role manages site and/or complete areas/shift, as well as support functions and external stakeholders.

Job Specifics: This role is fully onsite and requires flexibility to work and rotate shifts: weekends, holidays, and/or overnight shifts, and the ability to work overtime during peak season and as needed.

Key job responsibilities

• Day-to-day management of the delivery station, overseeing the operation that focuses on the delivery of Amazon orders direct to customers.
• Leading a team of Process Assistants and Delivery Service Providers in daily management of the delivery station, including meetings, training sessions, assigning job duties, and communicating with DSPs including management representatives and their drivers.
• Ensuring a safe workplace, properly trained people, and that their needs are addressed so they can focus on their jobs.
• Lead change at internet speed to drive innovation and keep Amazon as a global company.
• Route shipments within the Amazon Logistics coverage area.
• Support and assign job duties to process assistants.
• Adapt to sudden changes and growth according to operational necessities.
• Track and monitor sorting operation and driver dispatch.
• Review the operational forecast and determine productivity requirements for sort operation; manage a team to meet building goals.
• Support all safety programs to ensure a safe work environment for all associates and Delivery Service Providers.
• Proactively identify and lead process improvement initiatives using Lean tools.

A day in the life

You’ll work on a shift pattern at one of our sites, ensuring productivity and owning a culture of safety while upholding quality and shift performance standards. You’ll oversee process improvements and drive implementation. A typical day includes routine team management, daily operational responsibilities, process improvement, and wide-scale operational contingency tasks. You’ll also mentor new managers.

About the team

Amazon Logistics (AMZL) handles last-mile delivery in partnership with third-party distribution businesses. We focus on delivering a smooth customer experience and rolling out global delivery solutions for concepts like Amazon Fresh, Prime Now, and Amazon Restaurants. Our operations run 24/7, with both in-house processing and road logistics teams.

Our inclusive culture empowers Amazonians to deliver the best results. If you have a disability and need workplace accommodations during the application and hiring process, please visit the following for more information: https://amazon.jobs/content/en/how-we-hire/accommodations

If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Qualifications

• Completed Bachelor’s Degree
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• English fluency (C1+)
• 3+ years of general experience
• 3+ years as a People Manager
• Solid experience using Lean Manufacturing concepts/processes
• 3+ years of performance metrics, process improvement, or lean techniques experience
• MBA or related
• Previous experience in last-mile companies