Dealer Support Representative (Sales Operations)

Staffvia; Tijuana; Presencial; MXN 733,000 - 1,008,000; Jornada completa

Descripción de la vacante

A dynamic sales support company in Tijuana seeks a Dealer Service Representative to assist the Domestic Sales Operations team. The ideal candidate will drive sales growth across multiple channels, manage dealer accounts, and report on sales activities. Candidates should have at least 3 years of experience in apparel sales, strong communication skills, and familiarity with sales data analysis. Knowledge in fitness-related fields is a plus. The role involves teamwork and customer service excellence.

Formación

• 3+ years of sales experience in apparel or a related industry.
• Experience with outbound calling, upselling, and account management.
• Knowledge of barre, pilates, yoga, or general fitness.

Responsabilidades

• Support RSMs and sales reps in meeting sales goals.
• Manage inbound/outbound calls and account support.
• Enter and update orders in SAP ByDesign, NuOrder, and EDI.

Conocimientos

Strong self-leadership

Excellent verbal and written communication

Strong customer service

Strong problem-solving abilities

Highly organized

Educación

High school diploma

Bachelor’s in Business, Finance, or related field

Herramientas

SAP Business ByDesign

HubSpot

Microsoft Office Suite

Descripción del empleo

The Dealer Service Representative supports the Domestic Sales Operations team and helps drive sales growth across multiple channels, including Pilates/Yoga Studios, Dancewear Retailers, Specialty Retail, Spas, Resorts, Health Clubs, Sporting Goods, Department Stores, and E-Commerce. This role assists the Regional Sales Manager (RSM) with dealer account support, sales activity, order management, reporting, and coordination across the sales organization. The ideal candidate is self-directed, detail-oriented, and comfortable in a fast-paced, deadline-driven environment with shifting priorities.

Sales Support

• Support RSMs and sales reps in meeting sales goals
• Manage inbound/outbound calls, upselling, and account support
• Provide merchandising guidance and count-and-fill assistance
• Communicate with dealers to monitor sell-through and drive bookings
• Assist customers with assortments using sales data
• Prospect and open new dealer accounts
• Maintain CRM records (HubSpot)
• Prepare samples, reports, and presentation tools
• Provide coverage for RSMs, reps, and DSRs
• Occasional travel for trade shows or key meetings

Wholesale Account & Order Management

• Enter and update orders in SAP ByDesign, NuOrder, and EDI
• Manage orders from creation through delivery
• Verify pricing, terms, discounts, and accuracy
• Monitor open orders and update RSMs/Reps and customers
• Ensure orders ship on timeReview open orders and resolve issues proactively
• Process return authorizations
• Respond to wholesale inquiries

Reporting

• Identify sales opportunities using available data
• Track progress toward shipping and revenue targets
• Provide clear, user-friendly reports
• Share ATS reports and resolve inventory issues
• Deliver accurate market and consumer insights
• Support additional projects as needed

Requirements

• Strong self-leadership; able to work with minimal supervision
• Highly motivated, energetic, and responsive to urgent issues
• Excellent verbal and written communication
• Strong time management; meets deadlines
• Flexible and able to adapt to shifting priorities
• Strong customer service and rapport-building skills
• Team-oriented, collaborative, and supportive
• Strong problem-solving and critical-thinking abilities
• Highly organized with strong attention to detail
• Able to manage multiple projects at once

Minimum Qualifications

• 3+ years of sales experience in apparel or a related industry
• Experience with outbound calling, upselling, and account management
• Ability to analyze sales reports and identify opportunities
• High school diploma required; Bachelor’s in Business, Finance, or related field preferred
• Knowledge of barre, pilates, yoga, or general fitness
• Proficient in Outlook, Word, Excel, Teams, and PowerPoint
• Experience with SAP Business ByDesign (strong plus)
• Experience with HubSpot, NuOrder B2B, or other CRM systems (bonus)
• Excellent written and verbal English
• Strong customer service mindset
• Occasional travel to the U.S. (Vista, CA); valid Visa required