CX Tech Tier II: Customer Experience Specialist

Warner Bros. Discovery; Ciudad de México; Presencial; MXN 50,000 - 200,000; Jornada completa

Descripción de la vacante

A leading media and entertainment company in Mexico City is seeking a Customer Experience Technician, Tier 2. In this role, you'll communicate with customers, troubleshoot digital issues, and collaborate with team members to resolve problems swiftly. The ideal candidate will possess strong customer service, analytical skills, and experience with digital technologies. This opportunity provides career growth, excellent benefits, and a dynamic work environment focused on inclusion and teamwork.

Servicios

Career defining opportunities

Thoughtfully curated benefits

Formación

• 2 years customer service experience required; 3+ years preferred.
• Knowledge of mobile apps, connected devices, and digital TV technology.
• Strong ability to multitask and communicate while troubleshooting.

Responsabilidades

• Interact daily with customers via various communication channels.
• Resolve technical problems for assigned cases.
• Document detailed failure and solution information.

Conocimientos

Customer service skills

Problem-solving skills

Communication skills

Analytical skills

Multitasking

Educación

Associate’s degree or equivalent

Herramientas

Zendesk

G Suite

Descripción del empleo

A leading media and entertainment company in Mexico City is seeking a Customer Experience Technician, Tier 2. In this role, you'll communicate with customers, troubleshoot digital issues, and collaborate with team members to resolve problems swiftly. The ideal candidate will possess strong customer service, analytical skills, and experience with digital technologies. This opportunity provides career growth, excellent benefits, and a dynamic work environment focused on inclusion and teamwork.