Customer Support Specialist (US Market)

Innovamat; Ciudad de México; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading EdTech company is seeking a Customer Support member in Mexico City to ensure outstanding technical support for districts. You will coordinate with various US teams to deliver solutions, assist in onboarding, and foster strong client relationships in a dynamic environment. The role requires excellent bilingual communication skills and an eagerness to grow within the company. The position offers a unique work environment with generous benefits.

Servicios

24 vacation days

Medical insurance

Access to GymPass

Team-building activities

Formación

• Proficient in Spanish and English, able to lead meetings with US clients.
• Keen to learn in a fast-paced environment.
• Sharp organizational skills for multitasking.

Responsabilidades

• Address issues and questions, coordinating with teams in the US.
• Ensure districts onboard successfully onto digital platforms.
• Build strong client relationships proactively.

Conocimientos

Excellent Spanish/English communication skills

Interpersonal skills

Analytical problem-solving

Multitasking and organization

Desire to learn and grow

Descripción del empleo

Your Mission 🎯

At Innovamat, we are looking for someone eager to make a strong impact on our growing Customer Support team in the United States. Your mission will be to ensure districts receive outstanding logistical and technical support, creating a seamless experience with our platforms and services. You’ll be part of shaping efficient post-sale processes and driving client satisfaction from day one.

Your Day to Day at Innovamat 🏁

• Support districts directly by addressing issues and questions efficiently, coordinating with Operations, Supply Chain, Tech, and Account Management teams in the US to deliver timely solutions.

• Ensure smooth onboarding of districts, helping them set up and adapt to our digital platforms.

• Foster strong client relationships by being proactive, responsive, and empathetic in every interaction.

• Collaborate closely with Account Management in the US to align customer needs and strengthen long-term partnerships.

• Contribute to building scalable processes that will support our growth across the Americas.

You Have 🔍

• Excellent Spanish/English communication skills, both spoken and written, with confidence to lead meetings and calls with US clients.

• A strong desire to learn and grow in a dynamic, fast-paced environment.

• Ability to multitask and stay organized, while being willing to dive into details when needed.

• Strong interpersonal skills and a client-focused mindset.

• An analytical, problem-solving approach, with creativity to find efficient solutions.

It Will Be Great If You…

• Have experience in customer support or other client-facing roles.

• Are passionate about supply chain management and educational technology.

• Enjoy optimizing processes and tackling complex challenges.

What We Offer You 🤗

• Become part of our pioneering team in the US, poised to lead the industry in the near future.

• You will be part of the US Hub based in our Mexico City office, with the opportunity to travel to the US when needed.

• A dynamic, fast-paced learning environment where you'll navigate early-stage market and go above and beyond as part of our supportive, ambitious small team.

• You'll enjoy additional benefits, such as a unique work environment with 24 vacation days and an extra week in winter. You'll have medical insurance, access to platforms like GymPass and Terapify. You'll also take part in team-building activities and the amazing annual Innovagala. We’re proud to be a Happy at Work company! 🩺

Why Innovamat?

You’ll join a fast-growing EdTech company on a mission to transform the way math and science are taught worldwide. This is a unique opportunity to make a direct impact on customer experience in a new market and play a decisive role in our expansion across the Americas.