Customer Support Specialist II - Mexico Business Solutions - Brokerage - Customer Success - 4x4[...]

Uber Freight; Monterrey; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading logistics technology company in Monterrey is seeking a Customer Support Specialist II to provide exceptional support for U.S. and Canada operations. This role involves problem-solving, communication with carriers and customers, and requires advanced English skills. The position follows a unique 4x4 night shift schedule, ensuring flexibility while working in a collaborative environment. Candidates must have experience in customer interaction and a commitment to maintaining professional relationships.

Formación

• 2 years of experience with customer interaction – or – bachelor's degree and one year of experience with customer interaction.

Responsabilidades

• Quickly review information to solve problems.
• Make calls to resolve escalations.
• Communicate updates to carriers/customers.
• Adapt to a continuously changing team.

Conocimientos

Advanced English

Customer interaction experience

Educación

Bachelor's degree

Descripción del empleo

Customer Support Specialist II - Mexico Business Solutions - Brokerage - Customer Success - 4x4 3rd Shift

Monterrey, NL 64640, Mexico

Job Type: Onsite

Salary Type: Salary

Req: #1981

About the Role

Join our Monterrey Center of Excellence and support our U.S. and Canada operations through accurate shipment data entry, appointment scheduling, tracking, and resolution of delivery exceptions. You’ll work in a dynamic environment, collaborating with a team of 10–20 people and partnering with multiple groups to deliver outstanding service to carriers and customers. This shift also follows the 4x4 scheme, but with a schedule from 9:00 p.m. to 7:00 a.m. That is, you work four nights in a row and then rest for four nights before returning to your next cycle. requires working on Mexican holidays while observing U.S. holidays.

What the candidate will do?

• Solve Problems: Quickly review available information, determine what additional information may be needed, and make a decision about how to resolve
• Call First: Make calls to facilities and carriers to resolve escalations quickly
• Exercise empathy and understanding: Understand carrier and customer perspectives and unique challenges and treat them with dignity and respect as you resolve their issues; maintain cooperative and professional work relationships with all stakeholders
• Communicate: Provide carriers/customers with prompt updates on their escalations while maintaining facility and/or customer communication to solve the issues quickly
• Prioritize: Make decisions about which issues to resolve next based on level of urgency
• Evolve: Adapt with and to a team that continuously changes
• Share ideas and feedback: Offer solutions to improve carrier, facility, and customer experience with our systems and processes

Basic Qualifications

• Advanced English, verbal and written
• 2 years of experience with customer interaction – or – bachelor’s degree and one year of experience with customer interaction

About Uber Freight

Uber Freight is a market-leading enterprise technology company powering intelligent logistics. With a suite of end-to-end logistics applications, managed services and an expansive carrier network, Uber Freight advances supply chains and moves the world’s goods. Today, the company manages over $20 billion of freight and one of the largest networks of carriers. It is backed by best-in-class investors and provides services for 1 in 3 Fortune 500 companies, including Del Monte Foods, Nestle, Anheuser-Busch InBev, and more. For more, visit www.uberfreight.com .

Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.