Customer Support Specialist

Whippy; Xico; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading AI communication company is seeking a Customer Support Specialist in Mexico. The role involves providing reactive support, conducting trainings, and ensuring seamless client transitions. Candidates should have excellent communication skills, proficiency with automation tools like Zapier, and at least 1 year of customer support experience. This position offers competitive pay and significant responsibilities within a dynamic team.

Servicios

Competitive Pay

Significant responsibility and ownership

Formación

• Full English fluency required.
• Previous experience in Customer Support preferred.
• Strong understanding of Whippy platform essential.

Responsabilidades

• Provide first-class support to clients via multiple channels.
• Conduct onboarding and training for users.
• Coordinate with Cloud Communication Platform providers.

Conocimientos

Customer engagement

Communication skills

Analytical abilities

Problem-solving

Time management

Educación

1+ years in Customer Support

Herramientas

Zapier

HubSpot

Google Sheets

Excel

Descripción del empleo

Overview

The position requires full English fluency as you will be servicing U.S. markets. We are looking for someone in Mexico City. Whippy is leading the way in AI-powered business communication, transforming how companies engage with customers using intelligent AI Agents. From customer support to marketing to sales, businesses rely on Whippy's Voice AI and Chat AI to eliminate manual workflows—responding to inquiries, nurturing leads, screening job applicants, and automating high-value interactions at scale. By combining AI-driven messaging with omni-channel automation, Whippy replaces outdated tools with a single, powerful platform that helps businesses work smarter, faster, and more efficiently. Whippy is in search of a Customer Support Specialist, a dedicated problem-solver eager to provide reactive, world-class support, ensuring customer success by mastering every aspect of the Whippy platform.

What you\'ll do

• Whippy Expert: Gain extensive knowledge of the Whippy Platform & Products to effectively support users.
• Responsive Problem Solver: Quickly address and resolve client issues using phone, email, chat, and Zoom, ensuring first-class support.
• Ensure a Smooth Transition: Conduct implementation & migration of our clients\' messaging data from old platform to Whippy, ensuring a seamless transition.
• Work with Partners: Coordinate with Cloud Communication Platform providers like Twilio, Telnyx, and Bandwidth for the successful launch of new accounts.
• Conduct Trainings: Onboard & train users to utilize Whippy and all the features available at their team\'s disposal.
• Be Highly Engaged: Provide a fast and accurate answer to the customer\'s inquiry within 2 minutes in chat and 1-2 hours email.
• Product Contributor: Enhance the product based on client interactions, including documenting and detailing new ideas and feature requests.
• Build & Automate Workflows: Use tools like Zapier, HubSpot workflows, or APIs to create automations that improve customer success and internal efficiency.
• Clear Documentation: Contribute to the support center with very clear written documentation & articles.

What we\'re looking for

• A true passion for and deep understanding of every aspect of the Whippy platform.
• A natural at building strong relationships with clients, being highly engaging and approachable.
• Excellent communication skills, both in writing and speaking.
• Proficiency in documentation and maintaining clear records.
• Strong analytical abilities, particularly with Google Sheets, Excel, and data management software.
• Superior time management and organizational skills.
• Experience with workflow automation tools (Zapier, HubSpot, APIs) and comfortable building automation to streamline processes.
• Previous experience in Customer Support, ideally 1+ years, preferably in a SAAS environment.
• Ability to work autonomously and solve problems independently in a fast-paced startup setting.
• A desire to grow and adapt within a dynamic work environment.

What we offer

• Competitive Pay
• Opportunity to take on significant responsibility and ownership in a highly disruptive product
• Working hands-on with serial entrepreneurs who have created $100M+ valued companies

How to apply

Email your resume & cover letter to ******

Please use Subject line: Customer Support Specialist (Mexico)