Customer Support Representative

Honeywell; Mexicali; Híbrido; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading global aerospace company based in Mexicali is seeking a Customer Support Specialist to manage contracts and assist the Sales and Customer Accounts teams. The ideal candidate will have a Bachelor's degree and experience in the aerospace industry. Strong communication, analytical skills, and proficiency in SAP are essential. The position offers a hybrid work model and requires flexibility and resilience in meeting customer needs.

Formación

• Experience in the Aerospace industry is strongly preferred.
• Flexibility and resilience in a demanding environment.
• Ability to make sound decisions and take quick actions.
• Exceptional communication skills, both verbal and written.
• Strong analytical and problem-solving skills required.
• Ability to work collaboratively across multiple entities.

Responsabilidades

• Enter contracts for MSP and support new aircraft enrollments.
• Provide support for Sales, Contracts, and Customer Accounts teams.
• Manage workflow with minimum supervision.
• Develop proficiency in SAP and related systems.
• Support a global customer base with timely issue resolution.

Conocimientos

Customer service

Verbal communication

Written communication

Analytical skills

Problem-solving skills

Educación

Bachelor's Degree in business, customer service, operations, or related field

Herramientas

SAP

Descripción del empleo

Join a team recognized for leadership, innovation and diversity. Honeywell Aerospace is a leading global provider of integrated avionics, propulsion engines, aircraft and engine systems and full-service solutions for our customers. The Global Customer Care organization within Honeywell Aerospace is responsible for excellence in customer service and in executing customer requirements.

Responsibilities

• Enter contracts for MSP, supporting new aircraft enrollments, contract transfers, and renewals.
• Provide support for the Sales, Contracts, and Customer Accounts teams.
• Execute all tasks with a high degree of accuracy.
• Develop proficiency in SAP and related systems, including the MyAerospace portal.
• Support a global customer base while prioritizing critical issues to ensure customer requirements are met on time.
• Manage workflow with minimum supervision while displaying patience, sound judgment, and professionalism under pressure.
• Responsible for maintaining metrics relating to workload and revenue-generating activities.
• Display strong written and verbal communication and presentation skills.

Other Responsibilities

• Support AAM Aftermarket contracts for HAPP and MPP programs.
• Collaborate effectively with internal Honeywell resources to provide solutions.
• Respond to customized contract requests expedited and/or preferential.
• Actively participate in team meetings, process improvement teams, and other activities as assigned.

Key Success Measurements

• Customer satisfaction
• Order accuracy
• Effective problem resolution
• Effectiveness of communication with internal and external customers

Preferred Qualifications

• Bachelor's Degree in business, customer service, operations, or related field
• Experience in the Aerospace industry is strongly preferred
• Demonstrate flexibility and resilience, including the ability to influence others in a time-sensitive and demanding environment
• Ability to make sound business decisions and take quick actions to execute
• Exceptional verbal and written communication skills
• Demonstrate strong analytical and problem solving skills
• Ability to work collaboratively with multiple Honeywell entities by developing and maintaining effective relationships
• Excellent time management and organization skills
• Working knowledge of export requirements and/or government regulations is a plus
• Ability to effectively handle a wide range of customers' needs and requirements with care and professionalism at all times
• Demonstrated ability to work in a changing environment is strongly preferred
• Great grasp and passion for customer service

LI-Hybrid

Additional Information

• Job ID: HRD******
• Category: Customer Experience
• Location: Circuito Aerospacial No. 2, Mexicali, BAJA CALIFORNIA, *****, Mexico
• Nonexempt