Customer Support and Administrative Assistant

Human Quality.; Monterrey; Híbrido; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A dedicated care services provider in Monterrey is seeking a team member for the Care Coordination department. This role combines front desk responsibilities and consumer support, ensuring smooth operations for caregivers and clients. Candidates must be bilingual in English and Spanish and possess a strong work ethic. Ideal for individuals who enjoy working independently and as part of a team. Experience in a related position is required.

Formación

• Must have a High School Diploma or equivalent.
• Bilingual in English and Spanish is required.
• 1 year of experience in a related field.

Responsabilidades

• Greet and assist visitors in a professional manner.
• Answer phone calls and assist with inquiries.
• Support Care Coordinators in matching caregivers to clients.

Conocimientos

Bilingual (English/Spanish)

Strong work ethic

Goal-driven mindset

Comfortable using smartphones and mobile apps

Educación

High School Diploma or equivalent

Descripción del empleo

We are seeking a dedicated team member to join the Care Coordination department. This role functions as a hybrid between front desk and consumer support staff. The position serves as a central point of contact for phone calls, texts, emails, and internal communication—ensuring smooth operations and exceptional service for caregivers and consumers.

Key Responsibilities

• Greet and assist visitors (caregivers, nurses, and guests) in a friendly and professional manner
• Answer and route incoming calls; assist with general inquiries
• Monitor, respond to, and forward emails, texts, and voicemails as needed
• Assist with office supply inventory and submit weekly supply requests
• Coordinate mailing tasks, including greeting cards and outbound mail
• Document actions and communications in agency systems
• Submit weekly updates on completed tasks and challenges to supervisors

Consumer Care Coordination Support

• Support Care Coordinators with tasks related to matching caregivers with consumers’ service needs
• Respond to urgent matters involving clients or caregivers in a timely and professional manner
• Prepare weekly utilization and open shift reports as assigned by leadership
• Handle incoming referrals following supervisor instructions
• Provide guidance and support to other Consumer Care Assistants as directed by the supervisor

Qualifications

• High School Diploma or equivalent (required)
• Bilingual (English/Spanish)
• Strong work ethic and goal‑driven mindset
• Comfortable using smartphones, mobile apps, and basic office software
• Enjoys working independently and as part of a team

Requerimientos

• Educación mínima: Educación media superior - Bachillerato General
• 1 año de experiencia
• Idiomas: Inglés