Customer Success Specialist Remote

Property Leads; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A growing real estate company is seeking a dedicated Customer Success Representative in Veracruz, Mexico. The ideal candidate will bring at least 2 years of experience in customer success, demonstrating excellent communication and interpersonal skills. You will manage customer inquiries, respond promptly, and work closely with the Sales & Customer Success team to improve retention rates. If you're well-organized and can thrive in a fast-paced environment, we want to hear from you!

Servicios

Competitive total compensation

Paid Sick Time

Formación

• Proven work experience with 2+ years in customer success.
• Excellent communication skills and conflict resolution capabilities.
• Strong interpersonal skills to connect with clients.
• Advanced time management skills.

Responsabilidades

• Identify and assess customer concerns promptly and effectively.
• Work closely with the Sales & Customer Success Manager.
• Resolve customer complaints and inquiries within stipulated timeframes.
• Maintain or improve the company's retention rate.

Descripción del empleo

ABOUT & ROLE

This role demands time and attentiveness (far more so than a traditional 9-5 job) and will work closely with our Sales & Customer Success Manager.

RESPONSIBILITIES

• Identify, manage, and assess customer concerns promptly (within 30 minutes to respond and within 24 hours to resolve).
• Understand our client's journey as a lead buyer at Property Leads.
• Follow all Property Leads policies when handling customer support inquiries.
• Work closely with our refund team to resolve a refund dispute that the lead buyer declined.
• Update clients' accounts when a setting that is not accessible in the client portal needs to be changed.
• Face and handle conflict professionally.
• Keep track of all customer's requests, inquiries, etc.

REQUIREMENTS

• Proven work experience with 2+ years of customer success.
• Have a track record of increasing brand likeness through targeted activities like surveys and quarterly checks with clients.
• Help with building a client cult like following.
• Excellent communication skills, including listening and facing conflict head-on.
• Willing to work in a fast-paced environment.
• Self-sufficient and able to properly manage one's own time.
• Well-organized
• Advanced time management skills
• Strong interpersonal skills with the ability to connect and relate to our clients.
• Real Estate knowledge is not required, but is a plus.

RESULTS

• Work closely with the Customer Success Manager, Sales Manager & sales team to maintain or improve our monthly retention rate.
• Respond to customer complaints / inquiries within 30 minutes
• Resolve customer complaints and inquiries within 24 hours or as soon as possible.
• Communicates with the Sales / CS Manager on all high-priority information promptly and escalates high-priority clients when necessary.
• Help develop metrics for tracking brand & product likeness.

SALARY

$2,000 monthly

BENEFITS

• Competitive total compensation
• Paid Sick Time