Customer Success Manager (Smb)

Guesty; Xico; A distancia; MXN 40,000 - 60,000; Jornada completa

Descripción de la vacante

A global hospitality technology firm in Mexico is looking for a Customer Success Manager to support clients in achieving their business goals. The role requires managing customer relationships, providing training, and advocating for client needs within the company. Ideal candidates should have 1 year of experience in a customer-facing role and a keen interest in customer success or account management. This position offers the opportunity to work in a dynamic and impactful environment.

Formación

• 1 year of experience in a customer-facing role, ideally within a technology or software company.
• A keen interest in Customer Success or similar client-focused role.
• Experience in the hospitality or property management industry is a plus!

Responsabilidades

• Manage relationships and become a trusted adviser to key customers.
• Become an expert on the Guesty Platform.
• Develop and manage success plans to maximize customer growth.

Conocimientos

Excellent communication skills

Problem-solving skills

Technical aptitude

Client-focused mindset

Descripción del empleo

Guesty

is the all-in-one platform helping hospitality businesses around the world automate, optimize, and scale their operations. We're a fast-growing global startup transforming the industry — from guest experience to business growth.

With a powerful suite of features and integrations with 150+ industry partners — including Airbnb, Vrbo, Expedia, Google Travel, and many more — Guesty empowers property managers to deliver top-tier guest experiences while running more efficient, data-driven operations.

We're proud to have over 800+ team members across 16 countries worldwide, all working together to build the future of hospitality technology.

If you're looking to grow your career in a dynamic, global, and impact-driven environment, we'd love to hear from you.

Guesty is looking for an ambitious, tech-savvy, entry level Customer Success Manager to join our growing Americas team! The Customer Success Manager role is critical for our Americas' customers, as you will help them to reach their business goals and be their point of contact for all product related needs, ensuring revenue growth, retention and overall successful use of our innovative product. If you're looking for something new and exciting, are client focused and tech-savvy, this is the job for you!

Responsibilities :

Manage relationships and become a trusted adviser to Guesty's most important customers

Become an expert on the Guesty Platform

Understand the customer business drivers that will increase engagement with Guesty's product offerings

Recommend solutions & best practices to address specific customer business needs

Serve as an escalation point for customer concerns about all Guesty Products and Services

Negotiate commercial terms for new product upsells and contract renewals

Manage complex and ambiguous customer situations that require cross-department collaboration

Become an expert in the short-term rental industry, especially as it relates to the Americas' markets

Advocate on behalf of the customer to drive product enhancements

Develop and manage success plans to maximize customer growth and retention

Deliver training on new and existing features

Troubleshoot technical problems

Requirements :

1 year of experience in a customer-facing role, ideally within a technology or software company.

A keen interest in Customer Success, Account Management, or a similar client-focused role.

Basic technical aptitude and a willingness to learn complex software.

Excellent communication skills, both written and verbal.

friendly, patient, and professional demeanor.

Strong problem-solving skills and a proactive approach.

Passion for helping others succeed and a client-first mindset.

Comfortable working with remote teams and clients.

Willingness to travel occasionally

to clients within the United States and Canada, and potentially to our R&D center in Israel for training and team meetings.

Experience in the hospitality or property management industry is a plus!

• Exact compensation may vary based on skills, experience, and location.

Guesty

is proud to be an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants regardless of race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.