Customer Success Manager - LATAM

BitGo; México; A distancia; MXN 400,000 - 600,000; Jornada completa

Descripción de la vacante

A leading digital asset infrastructure provider is seeking a Customer Success Manager based in Sao Paulo to nurture relationships with clients across the LATAM region. The ideal candidate will guide new customers through onboarding, maintain strong relationships, and provide effective support. Fluency in English and Portuguese is required, with Spanish preferred. Join a team dedicated to innovation and excellence in the cryptocurrency space.

Formación

• Strong desire to learn and curiosity to understand how things work.
• Fluent in both English and Portuguese; Spanish preferred.
• Motivation to be a champion of customers and represent their voice with empathy.
• Ability to handle conflicting priorities and strong accountability.

Responsabilidades

• Guide new customers through the onboarding process.
• Develop and maintain strong, long-lasting client relationships.
• Provide timely and effective support to customer inquiries.
• Gather and relay customer feedback for internal teams.

Conocimientos

Desire to learn and curiosity

Fluent in English

Fluent in Portuguese

Spanish preferred

Strong written and verbal communication skills

Creative problem solving skills

Entrepreneurial approach

Descripción del empleo

Overview

BitGo is the leading infrastructure provider of digital asset solutions, delivering custody, wallets, staking, trading, financing, and settlement services from regulated cold storage. Since our founding in 2013, we have focused on enabling our clients to securely navigate the digital asset space. With a global presence and multiple Trust companies, BitGo serves thousands of institutions, including many of the industry's top brands, exchanges, and platforms, and millions of retail investors worldwide. As the operational backbone of the digital economy, BitGo handles a significant portion of Bitcoin network transactions and is the largest independent digital asset custodian, and staking provider, in the world. For more information, visit www.bitgo.com.

Role overview

Our Customer Success Managers work closely with institutional clients and partners providing white glove service in discovering their business needs ensuring they are optimizing our suite of BitGo products. We are seeking a CSM based in Sao Paulo who will nurture relationships with clients across the LATAM region.

Responsibilities

• Guide new customers through the onboarding process, ensuring a smooth transition and understanding of our products/services.
• Customer Onboarding: Guide new customers through the onboarding process, ensuring a smooth transition and understanding of our products/services.
• Relationship Management: Develop and maintain strong, long-lasting relationships with clients, acting as their primary point of contact.
• L1 Support: Provide timely and effective support to address customer inquiries, issues, and requests, escalating as needed to ensure prompt resolution.
• Customer Feedback: Gather and relay customer feedback to internal teams to inform product development, marketing strategies, and overall customer experience enhancements.

Skills & Experience

• Strong desire to learn, curiosity to understand how things work
• Fluent in both English and Portuguese, additionally Spanish preferred
• Motivation to be a champion of customers and represent their voice with empathy
• Entrepreneurial approach to owning responsibilities with strong accountability to delivering outcomes
• Ability to handle conflicting priorities, creative problem solving skills
• Strong written and verbal communication skills
• Experience in the cryptocurrency trading, custody space preferred

Why Join BitGo?

Disrupting an industry takes vision, innovation, passion, technical chops, drive to deliver, collaboration, and execution. Join a team of great people who strive for excellence and personify our corporate values of ownership, craftsmanship, and open communication. We are looking for new colleagues who bring innovative ways of thinking and problem solving, and who want risks to be part of the team that changes the world’s financial markets.