Customer Success Executive

Uptalent.Io; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading B2B staffing platform in Mexico seeks a Customer Success Representative to manage U.S. and Canadian accounts. In this role, you will ensure contractor satisfaction and drive the growth of partnerships with Australian architectural and engineering companies. Responsibilities include account management, client onboarding, and problem resolution. Ideal candidates will have proven experience in customer success or account management, excellent communication skills, and a knack for identifying growth opportunities.

Formación

• Proven experience in customer success or account management, preferably in a B2B environment.
• Strong communication skills to manage relationships with diverse stakeholders.
• Ability to work independently and manage multiple accounts effectively.

Responsabilidades

• Oversee and nurture relationships with Australian architectural and engineering companies.
• Act as a point of contact for contractors, ensuring their satisfaction.
• Identify opportunities for upselling additional services.

Descripción del empleo

We are a leading B2B staffing platform, specializing in connecting talented architects and engineers with top‑notch Australian architectural and engineering companies. Our platform empowers remote work, allowing professionals from around the world to collaborate with Australian firms seamlessly. As we continue to expand our services and clientele, we are seeking a dedicated Customer Success Representative to manage U.S. and Canadian accounts, ensure the satisfaction of our contractors, and drive the growth of our partnerships. Our team is empowered to constantly explore, innovate, and think outside the box, providing personal and team growth.

Responsibilities

• Account Management: Oversee and nurture relationships with Australian architectural and engineering companies, understanding their needs, challenges, and goals.
• Contractor Satisfaction: Act as a point of contact for our contractors, addressing their concerns, ensuring their happiness, and serving as a bridge between them and the client firms.
• Upselling and Growth: Identify opportunities to expand our services within existing client accounts and collaborate with the sales team to upsell additional contractor resources.
• Client Onboarding: Facilitate the onboarding process for new clients, ensuring a smooth transition and integration of our contractors into their teams.
• Feedback Collection: Gather feedback from both clients and contractors and communicate this feedback internally to help improve our platform and services.
• Problem Resolution: Handle any issues or disputes promptly and professionally, finding effective solutions that benefit all parties.
• Reporting: Maintain accurate records of client interactions and share insights with the management team