Customer Service Representative

North American Production Sharing de México, S.A. de C.V.; Tijuana; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

Una empresa de manufactura automotriz busca un profesional para el área de gestión de órdenes y servicio al cliente. El candidato ideal tiene experiencia en atención telefónica, es bilingüe y cuenta con una licenciatura. Se ofrece un horario de lunes a viernes de 7:00 am a 5:00 pm con beneficios de acuerdo a la LFT.

Servicios

Beneficios de acuerdo a la LFT

Formación

• Experiencia mínima de 1 año.
• Bilingüe (Inglés C1 - C2 y Español).
• Habilidades para manejar la atención telefónica.

Responsabilidades

• Actuar como un enlace y proporcionar información sobre productos/servicios.
• Mantener registros de interacciones con clientes y procesar cuentas.
• Gestionar una gran cantidad de llamadas entrantes.

Conocimientos

Orientación al cliente

Habilidades de comunicación escritas y verbales

Manejo de múltiples tareas

Educación

Licenciatura o a punto de obtenerla

Herramientas

Habilidades de computadora

Descripción del empleo

Descripción y detalle de las actividades

Our Company manufactures high-quality complete automotive interior components that are easy to install and are a reflection of our customers’ specific needs. we are committed to craftsmanship of innovatively designed, integrated automotive products. We are competent, caring individuals who dream and build excellent products to enrich the vehicle owner's experience.

We are looking for you to join our team!

This is NOT A CALL CENTER

The Order Management / customer service, will act as a liaison, provide product / service information, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. Inspect received data for errors. Type rapidly and accurately both numerical and text data and enter data into an information system.

Duties include :

• Manage Large amounts of incoming calls
• Input sales information
• Identify and assess customers’ needs to achieve satisfaction
• Provide accurate, valid, and complete information by using the right methods / tools
• Keep records of customer interactions, process customer accounts, and file documents
• Follow Communications procedures, guidelines, and policies
• Guarantee ethical practices among the work team, fostering respect, tolerance, inclusion, and communication, and following up on any offense against these values that has been observed, reported to, or escalated to the position in regard to the Psychosocial Risks Prevention Policy, the Protocol to Attend Work Violence Reports and any other applicable regulation.

Location

Cuesta Blanca, Tijuana

Schedule

Monday to Friday 7 : 00 am – 5 : 00 pm

Experiencia y requisitos

Requirements

• Bachelor's degree or about to grant the grade
• 1-year minimum of experience
• Bilingual (English (C1 - C2) - Spanish)
• Strong phone contact handling skills and active listening.
• Customer orientation and ability to adapt / respond to different types of characters
• Excellent written and verbal communication
• Ability to multi-task, prioritize, and manage time effectively.
• Ability to work in a fast-paced team-oriented environment
• Basic knowledge in e-mail etiquette, computer skills, and typing capability of at least 34-40 WPM.

Beneficios

• Beneficios de acuerdo a la LFT