Customer Service Representative

Uline; Monterrey; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading distribution company in Monterrey seeks a Customer Service Representative to manage orders and enhance customer experience. Responsibilities include processing inquiries and aiding customers with online navigation. Candidates must be fluent in English and Spanish, with a high school diploma required. Competitive pay and comprehensive benefits are offered, emphasizing job stability and growth opportunities.

Servicios

Complete health insurance coverage

Multiple bonus programs

Paid holidays and generous paid time off

Tuition Assistance Program

Formación

• Bilingual in English and Spanish, fluent in verbal and written communication.
• Prior customer service experience is a plus, however, training will be provided.
• High school diploma or equivalent required, Bachelor's preferred.

Responsabilidades

• Process customer orders and inquiries in a collaborative call center.
• Communicate with customers via phone, email, and chat.
• Help customers navigate the company's website and online ordering.
• Become an expert on products and solutions offered.

Conocimientos

Bilingual (English / Spanish)

Customer service experience

Communication skills

Educación

High school diploma or equivalent

Bachelor's degree

Descripción del empleo

Customer Service Representative

Pay from $35,500 pesos per month to $38,000 pesos per month

Monterrey Branch

Carr. Miguel Aleman KM 21 #6

Prologis Park Apodaca

Apodaca, N.L. Mexico 66627

Customer Service is the heartbeat of Uline! As a Customer Service Representative, you’ll dig into order details to deliver an exceptional experience our customers love. Our company continues to grow, creating new career opportunities and job stability you can count on.

Various on-site shifts available.

Position Responsibilities

• Process customer orders and inquiries in a collaborative call center using world-class technology.
• Communicate with customers over phone, email and chat.
• Help customers navigate Uline's website and online ordering.
• Become a product and solutions expert! We’ll equip you to answer product, pricing and shipping questions quickly and confidently.

Minimum Requirements

• High school diploma or equivalent. Bachelor's degree preferred.
• Prior customer service experience a plus, but we’ll train you to provide legendary service for our customers!
• Bilingual (English / Spanish) - fluent in both verbal and written forms.

Benefits

• Complete health insurance coverage and savings fund with employer match that starts day one!
• Multiple bonus programs.
• Paid holidays and generous paid time off.
• Tuition Assistance Program that covers professional continuing education.

About Uline

Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 14 locations.

Uline is drug-free workplace. All positions are on-site.

EEO/AA Employer/Vet/Disabled

Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore Uline.jobs to learn more!