CUSTOMER SERVICE AGENT - CHF-QA

AutoZone; Chihuahua; Presencial; MXN 50,000 - 200,000; Jornada completa

Descripción de la vacante

A leading automotive parts retailer in Chihuahua seeks a Customer Service Representative to manage customer inquiries through various channels, mentor new team members, and process orders. Candidates should have a high school diploma, 1-2 years of customer service experience, and strong communication skills. This role offers growth opportunities and a supportive team environment while contributing to customer satisfaction and operational excellence.

Formación

• A high school diploma or equivalent (G.E.D.), may include specialized or vocational courses.
• 1-2 years of experience in Customer Service.
• Familiarity with AutoZone culture and operations.

Responsabilidades

• Handle Customer contacts from various channels promptly.
• Create performance reports and mentor new agents.
• Process orders, rebates, and handle complaints.

Conocimientos

Customer Service

Call Center knowledge

Communication skills

Bilingual

Educación

High school diploma or equivalent

Herramientas

Basic computer software

Descripción del empleo

Summary

Handle Customer contacts from different channels to provide and process information in response to inquiries, concerns and requests about products, services and general information from the different segments handled in the department. Creates performance reports and provides mentoring to new agents or agents that have been recently trained in a new segment. Take payments for Customers to place orders at a store or the website.

Responsibilities

• Handle Customer contacts from different channels (telephone, e-mail, chat) identifying their concerns and responding promptly to their inquiries
• Follows up on Customer interactions via e-mail, telephone or chat with other departments/teams and outside vendors/third parties. Feeds ticketing systems to record Customer interactions and transactions. Attend trainings, meetings and mentorings to maintain knowledge updated and receive feedback
• Create performance reports and provides mentorings and feedback to new agents or agents that have been recently trained in a new segment. Process orders, rebates, complaints

Requirements

• A high school diploma or equivalent (G.E.D.), may include specialized or vocational courses.
• Area of study: Customer Service
• Years of experience: One to two years
• Type of experience: Customer Service, Call Center knowledge, AutoZone Culture
• Special certifications or technical skills: Communication skills - verbal and written, bilingual, basic computer software
• Other/preferred: Self-direction.

About Us

AutoZone de México is the leading retailer and distributor of automotive parts and accessories in the Americas. In Mexico, there are more than 800 stores; two distribution centers; one Store Support Center, the Centro de Apoyo a Tiendas (CAT) is located in Monterrey, México,; one Business and Technology Store Support Center (BTSSC) located in Chihuahua more than 16,000 AutoZoners nationwide.

Our customer-first mindset and commitment to Going the Extra Mile define who we are, for both our customers and AutoZoners. Working at AutoZone means being part of a team that values dedication, teamwork and growth. Whether you're helping customers or building your career, we provide tools and support to help you succeed and drive your future.

AutoZone, and its subsidiary, ALLDATA are equal opportunity employers. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other legally protected categories.