Customer Experience Representative

Datavant; Estados Unidos; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A healthcare data solutions company is seeking a Customer Experience Representative I for its Record Hub team. The role involves handling customer inquiries, resolving issues, and providing consistent support in a fast-paced environment. Candidates should have 2-3 years of customer service experience, a strong focus on communication, and problem-solving skills. This position offers a competitive cash compensation range between $17.78 and $22.74 USD. Apply now to contribute to transformative change in healthcare!

Formación

• 2–3 years of customer service experience required.
• 1 year of experience in a call center or customer support environment preferred.
• Data entry and typing skills of 30 WPM or higher.

Responsabilidades

• Maintain a positive and professional attitude toward customers.
• Respond promptly to customer inquiries in a high call volume environment.
• Interact with customers via telephone, email, and online chat.

Conocimientos

Strong communication skills

Customer-focused mindset

Basic problem-solving skills

Attention to detail

Educación

High school diploma or equivalent

Herramientas

Call center phone systems (e.g., RingCentral)

Descripción del empleo

Datavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world’s health data secure, accessible and actionable, we provide critical data solutions for organizations across the healthcare ecosystem – including providers, health plans, researchers, and life sciences companies. From fulfilling a single patient’s request for their medical records to powering the AI revolution in healthcare, Datavanters are building the future of how data is connected and used to improve health.

By joining Datavant today, you’re stepping onto a driven and highly collaborative team that is passionate about creating transformative change in healthcare.

What We’re Looking For

Datavant’s Customer Experience Representative I – Retrieval supports Record Hub customers by responding to inquiries, resolving standard issues, and providing accurate information in a high‑volume, fast‑paced environment. This role focuses on delivering a consistent, high‑quality customer experience while building product knowledge and customer support skills.

What You Will Do

• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Respond promptly to customer inquiries in a high call volume, fast‑paced environment following established processes and guidelines.
• Interact with customers via telephone, email, and online chat to answer product‑related questions, resolve standard issues, and provide basic education on Record Hub services.
• Accurately document customer interactions, inquiries, issues, and resolutions in designated systems.
• Identify issues that require additional expertise and appropriately elevate to senior representatives or specialists.
• Make outbound telephone and email contacts to customers to provide updates, education, and support issue resolution.
• Follow defined workflows, scripts, and quality standards to ensure consistency and compliance.
• Communicate and coordinate with colleagues and team leads as needed to support customer needs.
• Actively participate in training, coaching, and feedback sessions to build product knowledge and customer service skills.
• Provide feedback on customer experience challenges and opportunities for improvement.
• Perform other related duties as assigned.

What Helps You Stand Out

• Strong communication skills, including active listening and clear verbal and written communication.
• Customer‑focused mindset with the ability to remain calm and professional when addressing questions or concerns.
• Basic problem‑solving skills with a willingness to ask questions and learn.
• Comfort using multiple computer systems and learning new software tools.
• Attention to detail and ability to follow established processes.
• Familiarity with ticketing systems or call center tools is a plus.

What You Need To Succeed

• High school diploma, general education degree, or equivalent required.
• 2–3 years of customer service experience required.
• 1 year of experience in a call center or customer support environment preferred.
• Experience using call center phone systems such as RingCentral is a plus.
• Data entry and typing skills of 30 WPM or higher.

We are committed to building a diverse team of Datavanters who are all responsible for stewarding a high‑performance culture in which all Datavanters belong and thrive. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

The estimated total cash compensation range for this role is $17.78—$22.74 USD.

To ensure the safety of patients and staff, many of our clients require post‑offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID‑19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case‑by‑case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy‑related medical conditions, and/or religion.

This job is not eligible for employment sponsorship.

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