Customer Care Operations Leader

Schneider Electric; Monterrey; Presencial; MXN 1,428,000 - 1,786,000; Jornada completa

Descripción de la vacante

A leading multinational corporation is seeking a Head of Customer Care Operations to ensure operational excellence and drive customer experience enhancement. This role requires a Bachelor’s degree in engineering, proven management experience, and strong negotiation skills. You will collaborate with various teams to implement strategies that align with the company's sustainability goals. Join a company known for valuing inclusion and driving impactful change. Apply to be part of a dynamic, innovative team.

Formación

• Experience in supply chain operations required.
• Proven management experience needed.
• Ability to prioritize tasks efficiently.

Responsabilidades

• Ensure that operations achieve all SLAs.
• Develop strong relationships across the organization.
• Implement digital solutions for enhanced customer experience.

Conocimientos

Negotiation skills

Fluency in English

Project management

Coaching and mentoring

Educación

Bachelor’s degree in engineering

Descripción del empleo

A leading multinational corporation is seeking a Head of Customer Care Operations to ensure operational excellence and drive customer experience enhancement. This role requires a Bachelor’s degree in engineering, proven management experience, and strong negotiation skills. You will collaborate with various teams to implement strategies that align with the company's sustainability goals. Join a company known for valuing inclusion and driving impactful change. Apply to be part of a dynamic, innovative team.