Country Driver Operations Team Leader Mexico

inDriver; México; Presencial; MXN 40,000 - 60,000; Jornada completa

Descripción de la vacante

A leading ride-hailing service located in Mexico is seeking an experienced Operations Manager to oversee driver supply, enhance engagement, and lead fleet-related projects. The ideal candidate will have 4-5 years in a similar role, strong analytical skills, and proficiency in Excel. This position offers opportunities for professional growth and requires occasional travel within the country. Join us to shape the future of mobility and drive operational excellence.

Formación

• 4 to 5 years of experience in operations or a business-related role.
• Proven ability to prioritize tasks and deliver measurable results.
• English proficiency (C1).

Responsabilidades

• Oversee and manage driver supply to balance demand.
• Build and manage strategic partnerships for driver engagement.
• Lead fleet-related projects for operational optimization.

Conocimientos

Analytical skills

Communication skills

Data interpretation

Business development

Fleet operations

Herramientas

Excel

SQL

Descripción del empleo

Responsibilities

• Oversee and manage driver supply in the local market to ensure a healthy balance between demand and availability;
• Identify, build, and manage strategic partnerships to strengthen driver engagement, retention, and market positioning;
• Lead fleet related projects, including expansion planning, operational optimization, and exclusivity programs;
• Analyze driver app usage and performance to generate insights that support product enhancements and operational improvements;
• Collaborate with HQ teams to execute local digital campaigns, acquisition strategies, and incentive programs;
• Design and implement initiatives to improve driver retention, streamline recruitment efforts, and enhance the registration process;
• Monitor competitive activity and industry trends to proactively adjust local strategies;
• Manage and mentor a direct report in a supervisor role to ensure daily operational excellence and cross team collaboration;
• Leverage data to monitor market performance, track key metrics, and support data-driven decision making

Qualifications

• 4 to 5 years of experience in operations or a business related role, preferably within ride hailing or delivery industries;
• Strong analytical skills with the ability to interpret data and develop strategic recommendations;
• Experience managing driver supply, fleet operations, or external partnerships;
• Proven ability to break down complex business challenges, prioritize tasks, and deliver measurable results;
• Excellent verbal and written communication skills with the ability to engage stakeholders at all levels;
• Comfortable working in a fast paced and constantly evolving environment with cross functional collaboration;
• Proficiency in Excel is required for analyzing trends and producing clear reports; knowledge of SQL is a plus;
• Experience in business development and identifying new growth opportunities within the mobility ecosystem;
• Hands on approach with comfort working in the field, especially for offline recruitment initiatives;
• Open to travel up to 20 percent within the country to support local operations and expansion;
• English proficiency (C1)